How to View Email Notifications for a Specific User from Their Profile (Without Checking Email Logs

[sandeshpowa]

Hi all,

I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users. I know we can view sent emails under System Logs → Email Logs, but this requires filtering manually every time for each user..

How can I see email notifications for a specific user directly from their profile, instead of checking Email Logs again and again?

[Ankur Bawiskar · Accepted solution]

@sandeshpowa 

this is an admin activity and they should be trained to use this.

You can show related list on your target table and show the emails triggered on that record.

But this is unnecessary customization.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@sandeshpowa 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders · Accepted solution]

What's the business case? Why would you want this? 

The solution is already given, but think about this 3 times before implementing. Why do you want to see this on the user record? What will this be resolving? 

You will be creating a huge M2M table with lots of mutations (on every email) and it will be adding an email send to multiple people as multiple rows. 

Emails are also cleaned, so the custom table will be full of records that reference nothing. Make sure you take all of this into account before you decide to act on the requirement. 
You already have the possibility to show this data and selecting a user on the send email table is even quicker than selecting the user from the user table, opening the record and scrolling to the related list.