How to View Email Notifications for a Specific User from Their Profile (Without Checking Email Logs

[sandeshpowa]

Hi all,

I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users. I know we can view sent emails under System Logs → Email Logs, but this requires filtering manually every time for each user..

How can I see email notifications for a specific user directly from their profile, instead of checking Email Logs again and again?

[Ankur Bawiskar · Accepted solution]

@sandeshpowa 

this is an admin activity and they should be trained to use this.

You can show related list on your target table and show the emails triggered on that record.

But this is unnecessary customization.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Tauqueer]

Please do perform the below :

1- Create an M2M table with user and email.

2-In the User form, pull the newly created M2M table

[Dr Atul G- LNG]

Hi @sandeshpowa 

Not sure why you'd want to build this—it's creating unnecessary technical debt. Using email logs is the best approach. Creating a table and mapping it with the user will introduce customization and lead to long-term maintenance overhead. It's better to avoid that

[rpriyadarshy]

You can try UserId-->EMail Related LIST in User Table.  This is closest what you are looking for OOTB.

Regards

RP

[Ankur Bawiskar · Accepted solution]

@sandeshpowa 

this is an admin activity and they should be trained to use this.

You can show related list on your target table and show the emails triggered on that record.

But this is unnecessary customization.

If my response helped please mark it correct and close the thread so that it benefits future readers.