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‎05-30-2025 12:05 PM
We have installed the latest version of the Now Assist tools, and a new skill has been added for identifying duplicate knowledge articles. We have followed the documentation to configure and enable it, but no data has been generated. I have changed the job frequency from once a month to run once and other choices, but I don't know how to see if the job is activated and running.
Has anyone else tried this yet and successfully generated duplicate article data?
Solved! Go to Solution.
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‎06-02-2025 06:00 AM
@Vickie Runyon - Please check the below table for any job failures of completion for the duplicate KA's.
sn_gaf_job_tracker_list
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‎06-02-2025 09:12 AM
@Vickie Runyon - Also remember if the frequency of job was changed after activating the skill, the schedule will not reflect.
Please try to deactivate and reactive the skill with new frequency
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‎06-11-2025 08:32 AM
I ended up opening a case with SNOW support on this.