Identify Duplicate Articles Skill - Not generating any data

Vickie Runyon
Giga Guru

We have installed the latest version of the Now Assist tools, and a new skill has been added for identifying duplicate knowledge articles. We have followed the documentation to configure and enable it, but no data has been generated. I have changed the job frequency from once a month to run once and other choices, but I don't know how to see if the job is activated and running.

Has anyone else tried this yet and successfully generated duplicate article data?

1 ACCEPTED SOLUTION

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

@Vickie Runyon - Please check the below table for any job failures of completion for the duplicate KA's.

sn_gaf_job_tracker_list

 

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6 REPLIES 6

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

@Vickie Runyon - Also remember if the frequency of job was changed after activating the skill, the schedule will not reflect.
Please try to deactivate and reactive the skill with new frequency 

 

Vickie Runyon
Giga Guru

I ended up opening a case with SNOW support on this.