Is it possible to update OOB Now Assist resolution notes skills and add one more output field?

[Jayashri]

In my instance, when I resolved some incidents , it required additional field called closure subcode along with 

1. closed code

2. closed notes 

I have enabled OOB Now Assist resolution notes skills and it is working as expected for closed code and closed notes. I want to add 'closure subcode' to this skill. Is it possible ? if yes how? Also can this apply to only incidents with certain configuration items?

[kaushal_snow]

@Jayashri ,

yes, it is possible, but not via a simple OOB configuration change.....you would need to clone or extend the existing Now Assist Resolution Notes skill (or build a custom skill using the Now Assist Skill Kit), add your closure_subcode as an input/output in that skill, update the prompt or script logic so the model returns that field, and then map that result back into your incident record, optionally scoped to only certain CIs via conditional deployment logic.......

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[rpriyadarshy]

CLONE OOTB Skill and Then Update/Customize as per your needs/Use Cases.  Refer Below Content for your reference.

https://www.youtube.com/watch?v=1YOabuUPaw8

Regards

RP