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Issue in agents testing in AI agent Studio

adhirshtajanani
Tera Contributor

‎03-25-2025 06:32 AM

Hi,

I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later."

 

This happens for both custom and all OOB agents testing. Need some assistance on this.

 

adhirshtajanani_1-1742909133672.png

 

 

Thanks!

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24 REPLIES 24

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RavishankarN

‎04-01-2025 12:41 AM

Hi @RavishankarN 

 

Yes this is first role and leading role in this domain.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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RavishankarN
Tera Contributor
In response to Dr Atul G- LNG

‎04-01-2025 01:02 AM

It didn't work AG, AI agent is still getting cancelled.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RavishankarN

‎04-01-2025 01:28 AM

Log a case @RavishankarN  that is last option.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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ZulfiH
Tera Contributor
In response to PaulSylo

‎04-04-2025 04:06 AM

Hi Paul, Can you suggest what role did you change to, for this to work?

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ZulfiH
Tera Contributor
In response to warren_chan

‎04-04-2025 04:10 AM

Hi Warren, There are no logs generated in [sys_generative_ai_log] table (which is totally strange). The AI Agents terminate as soon as we try and execute them, without any logs.

Now Assist Panel works totally fine. We repaired the plugins, upgraded the plugins, still no luck. Ticket is pending with the Product team to investigate further.

Looking for our community experts for any known fixes to this peculiar issue.

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