Issue with Data Visualization in Now Assist Skill Kit

deepaktomar
Tera Contributor

Hello Community,

 

I am currently working with Now Assist Skill Kit and trying to enable data visualization (e.g., charts/figures) through the skill. However, I am facing an issue where the figures/visualizations are not being rendered or displayed as expected.

 

My setup details:

I am on the latest updated versionYokohama _patch6

GenAI is enabled in my instance.

 

Has anyone faced a similar issue? Could this be related to configuration, limitations in the skill kit, or any additional setup required for visual rendering?

 

Any guidance or best practices would be greatly appreciated.

 

Thanks in advance,

Deepak Tomar

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @deepaktomar 

Do you have any screenshot of what is not working?

Also, try repairing the Now Assist and Skills plugins and test again.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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deepaktomar
Tera Contributor

Hi @Dr Atul G- LNG 

Thanks for the suggestion. Please find the below screenshot for your reference.

The plugin that you mentioned were already repaired.
 

deepaktomar_0-1755604002574.png

 




Regards
Deepak Tomar



Hi @deepaktomar 

 

It looks like the bar is showing negative results. Could you try creating a similar report manually and test it? It might be due to a limitation with the report/data visualization when negative values are used. This will help verify whether the issue is with the data or the visualization.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,
The same issue is occurring on other chart type and values as well. below is the screenshot for your reference.

deepaktomar_0-1755605829793.png


Regards
Deepak Tomar