Need to understand the tables used for building the Now Assist Analytics & Success Dashboard
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21 hours ago
We have installed the success factor dashboard and start seeing the data in them, however some of the indicators are not showing up.
Also, we are trying to build some custom reports & dashboards for internal stakeholders and have so far come across the below tables, but the data in them isn’t helpful enough to build those. Can someone please help us with the underlying the table, computations behind the KPI that are used for Success Dashboard & Now Assist Analytics
- sys_gen_ai_usage_log
- sys_gen_ai_log_metadata
- sn_na_def_event
- sn_na_def_event_activity
- sys_cs_deflection_log
- sys_search_event
- sys_search_signal_event
- sys_cs_now_assist_execution
- Sys_cs_now_assist_execution_list
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3 hours ago
One my old post for same can give you some starting point in this case too- Now Assist Analytics - Top 5 Queries missing - ServiceNow Community
Regards
RP