Now assist agent action failed from Agent panel

[User687957]

Dear all,

I am facing a wierd issue in Now assist panel.

When I start it I get the following :

What ever we select from the button Action we get the following error message return in the chat window :
"Sorry, there was a problem on my side trying to complete this request. Try asking again later."
Any idea why it does not work directly ? even if skills are activated ?

Note that in an other hand if I ask directly to the Agent  "Please summarize the current incident record" then it works. Does those button comes from Virtual Agent config instead of Skills ?

Thanks for clarification
regards

[Naveen20]

Can you share the instance and app versions

[User687957]

hello @Naveen20 what do you mean by sharing instance and app version?
An other wierd thing we have today, the AI resolution skill is not working anymore while it was yesterday OOTB without any change 😞