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Now Assist Analytics - Top 5 Queries missing

ubhimani
Tera Contributor

under Search analyzer; Top Queries KPI's is not showing up 

ubhimani_0-1756459062768.png

 

3 REPLIES 3

rpriyadarshy
Mega Guru

I Assume your Configuration is correct and also you have the Underlying data points corresponding to those Dashboard queries.

 

Here is the SS of my Instance: -

 

rpriyadarshy_0-1756533078285.png

 

 

Regards

RP

 

Will you be able to share which tables are used underlying to fetch the data or any place where we can check the configurations?

Hi

 

I can give you some Pointers.

User Search Analyzer dashboard has 5 Indicator. Details of these Indicators are Here.

 

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ana...

 

Next level detailing on these indicator and How Values are being Stored/Processed are here.

 

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ana...

 

rpriyadarshy_0-1756822685682.png

 

 

You need to dig into these but i doubt there is multiple tables involved as data source.

 

Look for Scheduled Job (There are few more for Assist Analytics Total 7)- Now Assist Analytics Daily Data Collection

 

rpriyadarshy_2-1756822850793.png

 

 

Drill Down These Indicator and check in your Instance.

 

rpriyadarshy_1-1756822776628.png

 

Hope you can get a start from this  🙂

Regards

RP