Now Assist Context Menu for Custom Skill

ChaseB507119193
Tera Expert

Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appears at the top of the page.

 

I've attempted to build out the context menu component in UI Builder for the Service Operations Workspace side but the component still doesn't display. Does anyone know if something has to be configured in UI Builder for the Now Assist Context menu to display from the platform view as well?

5 REPLIES 5

theoboulang
Tera Guru

If you have any answer to this because i'm also struggling with it.

Btw there is this documentation but it does not work either https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-p...

Shreshta3
Tera Contributor

I am trying to do the same instead of summarization I am building a custom refine content sparkle button for each field, I came across a Service Community YT video - Now Assist Skill Kit: Deploy to Now Assist Context Menu

 

But I still can't

I am also trying to deploy a custom skill using the Now Assist Context Menu option as a embedded card but somehow in Ui builder its not showing up. Has anyone successfully configured it in UI builder?

I have configured, table, sysid, Configuration ID, and required properties like trigger, dialog, feedback properties. But in UI its not showing up.

Screenshot 2026-02-09 at 8.50.51 PM.png

TharaS657398130
Mega Guru

1. Check and enable all the Now Assist plugins along with Generative AI controller

2. I too followed this youtube link https://www.youtube.com/watch?v=H_zsocjNvJM&t=1s but no need to edit anything in the code as mentioned in it. 

3. Make sure your skill is published and active, given all the required table and desired field configured everything in the Now Assist Admin 

 

I replicated the same "Grammar Correcter" as shown in the YT video, except for didnt touch any code, and it worked for me. Its all about the right plugins and roles then it will work like magic!