Now Assist Email Activities are not Displayed

[HisakoK]

I tried to test the email recommendation skill and I confirm that I can "send" emails but even though I sent me the emails I cannot reply to them. 

The workspace, CSM/FSM Configurable Workspace, has a tab to show the email activities but the "Activity" section does not display these activities. 

Also, even though I sent me email from other users the page does not provide me the reply option.

Based on the product documentation, I expected the skill allows users to select "reply" and "forward" options as well however, as of now, I only can do here is sending emails. 

Email recommendation skill 

You can generate email response recommendations in New, Forward, and Reply scenarios. The email recommendation skill displays a pop-up window that an agent can use to generate a reply recommendation or compose a new email or complete a draft. 

(My workspace does not provide "pop-up" windows)

Could you confirm whether do I need to configure anything to activate these options including displaying the email activities? 

Thank you in advance.

Best Regards,

Koyama

[HisakoK · Accepted solution]

Hi @Dr Atul G- LNG  san
the 1st issue is still the same situation and I feel it's quite similar to my another post, Sent Email Activities are No Displayed Anywhere Including Email Log. I can communicate with my team members but cannot communicate with sample users. When we use the sample users to send email these activities are somehow not displayed but when we use our team members account we do not have that issue. it's annoying as my team members receive many emails when I test new skills. 

Since now we could find workaround (even it's not ideal), I would like to close the case.

Thank you so much for your time and help.

Koyama