Now Assist in AI Search does not now show Source in bottom

amit_kishore
Tera Contributor

20 hours ago

hi All,

 

we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.?

 

Below is the snapshot for the same highlighted in black

 

 

amit_kishore_2-1757583450516.png

 

 

kindly assist 

 

regards,

Amit

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

20 hours ago

Hi @amit_kishore 

 

It is expected. I test at my end:

 

DrAtulGLNG_0-1757583753076.png

 

It will not show the source. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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amit_kishore
Tera Contributor
In response to Dr Atul G- LNG

19 hours ago

for one the customer it comes with Source details instead of "Ask a follow-up" Please see below snapshot:

 

amit_kishore_0-1757588516416.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to amit_kishore

18 hours ago

Hi @amit_kishore 

I checked again, but it’s still not showing on my side. It might be best to log a new support case with ServiceNow for assistance

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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rpriyadarshy
Mega Guru

3 hours ago

Hi AMit

 

Does search Source is Outside of Service Now ?

 

Also does above response is coming from one KB or Multiple KBs if you know?

 

"If the Now Assist search is not showing the "Source" in your Virtual Agent assistant, it may be because the search source is based on an unsupported table or is configured as an external link, which is not officially supported for Virtual Agent responses. Only external sources configured through official connectors like Sharepoint will appear as Genius results in Virtual Agent 1."  This is what i see from Service Now.

 

Regards

RP

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