Now Assist keeps giving the same summary for every call/interaction record

andrewwardr · ‎01-31-2025

Now Assist keeps giving the same conversation summary for every conversation as show in the screenshots below. How can I fix this?

Rahul Priyadars · ‎02-05-2025

Is this a Custom Skill Created Using NASK?

You can debug and see in both Interaction what Content is Supplied to LLM for Summarization?

Regards

RP

andrewwardr · ‎02-06-2025

No its OOTB call summary

Dr Atul G- LNG · ‎02-06-2025

Try to repair the plugin once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

andrewwardr · ‎02-12-2025

Unfortunately did not work

Dr Atul G- LNG · ‎02-13-2025

Log a case to Now Support, other way. is your plugin updated?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************