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Now Assist keeps giving the same summary for every call/interaction record

andrewwardr
Tera Contributor

Now Assist keeps giving the same conversation summary for every conversation as show in the screenshots below. How can I fix this? 

andrewwardr_0-1738367059266.pngandrewwardr_1-1738367297325.png

 

9 REPLIES 9

Rahul Priyadars
Tera Sage

Is this a Custom Skill Created Using NASK?

You can debug and see in both Interaction what Content is Supplied to LLM for Summarization?

 

Regards

RP

No its OOTB call summary

Try to repair the plugin once.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Unfortunately did not work

 

Log a case to Now Support, other way. is your plugin updated?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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