Now Assist OOTB Skill Clone Issue - Summarization of case/incident

[Shreshta3]

Our team doesn't like the OOTB Now Assist Skill for Record Summarization since it has SLA information and CI information. We want to have only three sections while we summarize a case/incident

1. Issue - Short description summary
2. Key Actions - Chronological order of key actions taken in the case/incident
For eg: 
- Opened on *DATE/TIME* by *USER*

- Assigned to the group *X* and they troubleshooted by performing *action*

-*USER* provided additional information via email

- Escalated to the group *Y* 

3. Resolution Steps - Summarize resolution notes

I tried to clone the ServiceNow skill - "Summarize a record" but the prompts are being copied, and I want my custom prompts here, what do I do?

Is there any documentation on how the preprocessors works? I see a bunch of them in "Skill settings" section. 

[abirakundu23]

Hi @Shreshta3 ,

Please follow the below product links for custom skill creation by Now Assist Skill kit.
https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

FAQ Now Assist Skill Kit: https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-nask-faq/ta-p/3007953

Please publish the skill after clone the OOB skill.
In case if you still face issue after following steps as per doc please check with HI team for the same.
Please mark helpful and correct answer if it's really worthy for you.