Hello Community,
I'm encountering a persistent issue while trying to create a new AI Agent. Although I have followed the setup guides via the Now Assist Admin console, the panel on the AI Agent creation screen consistently shows "Now Assist panel turned off".
I've carefully followed the official Now Assist setup workflow, and here is a summary of the steps I've completed:
Plugins Installed: I've gone to the Settings > Plugins tab in the Now Assist Admin console and installed the plugins relevant to my needs.
Panel Enabled: I have explicitly navigated to the Now Assist Experiences page and toggled the "Now Assist panel" to the ON position.
Skills Activated: I have activated several skills (e.g., Record Summarization, Resolution Notes) and, during their guided setup, I specifically chose to have them display in the Now Assist panel.
Prerequisites Met: I've confirmed that Next Experience is enabled on our instance, which is a requirement for the panel.
Standard Troubleshooting: I have also cleared my instance cache (cache.do), logged out and back in multiple times, and confirmed I have the admin role.
Despite all these configurations being in place, the panel remains inactive specifically on the AI Agent creation page. It seems to be context-aware and disabled only in this area.
Has anyone else experienced this? I'm wondering if there's an additional system property, a specific role, or a configuration unique to the AI Agent builder that I might be missing.
Any help or insight would be greatly appreciated.
Thank you!
Screenshots of the issue:
