Hello,
In our firm we are in the process of enabling Dynamic Translation for Virtual Agent.
For this, we are configuring the integration in Azure AI. (which requires us to create a translator resource in Azure and then store the credential/API on our side in ServiceNow)
We are soon however also migrating to Now Assist.
We read the Now Assist article which was published a while ago here:
https://www.servicenow.com/community/now-assist-articles/multilingual-support-for-servicenow-generat...
Can somebody help with confirming our questions:
1. Are we correctly reading that "Now Assist Dynamic Translation" does not require any configuration with Azure AI? So we wouldn't need any configuration in our Azure portal at all?
2. The only way to have Live Agent translation, is by also activating "Platform Dynamic Translation"?. In other words, the LLMs from Now Assist can not handle this?
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