Now Assist - Questions about Dynamic Translation

[JaeggerLegane]

Hello,

In our firm we are in the process of enabling Dynamic Translation for Virtual Agent.

For this, we are configuring the integration in Azure AI. (which requires us to create a translator resource in Azure and then store the credential/API on our side in ServiceNow)

We are soon however also migrating to Now Assist.

We read the Now Assist article which was published a while ago here:
https://www.servicenow.com/community/now-assist-articles/multilingual-support-for-servicenow-generat...

Can somebody help with confirming our questions:

1. Are we correctly reading that "Now Assist Dynamic Translation" does not require any configuration with Azure AI? So we wouldn't need any configuration in our Azure portal at all?

2. The only way to have Live Agent translation, is by also activating "Platform Dynamic Translation"?. In other words, the LLMs from Now Assist can not handle this?

[rpriyadarshy]

Hi 

1. Are we correctly reading that "Now Assist Dynamic Translation" does not require any configuration with Azure AI?---> Dynamic Translation for Now Assist uses the Microsoft Azure OEM translation service through ServiceNow. Every language available as a language pack on the ServiceNow platform is supported by the Microsoft Azure OEM. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist.

2. The only way to have Live Agent translation, is by also activating "Platform Dynamic Translation"?--> If you enable both Dynamic Translation and native translation, native translation has preference and is used first. native translation, text is sent as-is to the model and the model responds in the user's language. For example, if a user sends a message in Spanish, the multi-lingual LLM supports Spanish, so it receives the Spanish input directly from the user. It then generates a response in Spanish, regardless of the language used in the source material it uses to create that response.

Regards

RP