Now assist skill is not loading

[Lovely2134]

Whenever I try to open the Now Assist skill in the sfsbx instance, my instance goes down.

[Tanushree Maiti]

Hi @Lovely2134 

As an Admin, check following things:

1. Navigate sys_generative_ai_log.list for errors when the error has  encountered

2. Check Browser Console  to check  for JavaScript errors 

3. If the skill is running as an interactive or immediate background task, you can terminate it directly.    

• Navigate to Active Transactions: Go to System Administration > All Active Transactions in your instance.
• look for entries related to now_Assist_skill_kit
• Kill it

 3)Go to System Scheduler > Scheduled Jobs or look for specific Now Assist skill kit scheduled jobs.

     Cancel the active jobs.

2.