Now Assist Skill Kit is not fetching input from record in servicenow

[VaibhavP5059517]

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.

Prompt:

You are an AI assistant that predicts customer churn risk based on customer support interaction signals.

Analyze the following customer interaction inputs collected from a Virtual Agent conversation.

Customer Experience: {{case.u_ask_customer_experience}}

SLA Experience: {{case.u_ask_sla_experience}}

Ticket Volume: {{case.u_ask_ticket_volume}}

Renewal Timeline: {{case.u_ask_renewal_timeline}}

Competitor Evaluation: {{case.u_ask_competitor_evaluation}}

Grounded prompt:
You are an AI assistant that predicts customer churn risk based on customer support interaction signals.



Analyze the following customer interaction inputs collected from a Virtual Agent conversation.



Customer Experience:

SLA Experience:

Ticket Volume:

Renewal Timeline:

Competitor Evaluation:

[Jonathan Demeul]

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@VaibhavP5059517 wrote:

Hi Juhi, 

I was using "Record" before, as input but then I have created the fields which are required and removed the record and passed the values in the fields using flow designer "Execute Skill" action

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Hey,

I'm facing exactly the same issue. Could you attach a screenshot how you structured our input on the Now Assist Skill?

[VaibhavP5059517 · Accepted solution]

I have replaced the "record" with "string":

After that, I have fetched the string data from the table's field data through a flow:


If you have any other questions, please let me know. If this helped, please mark it as helpful.

[Jonathan Demeul]

Thank you. I figured it out as well, used your approach and it worked perfectly.
Hopefully ServiceNow finds a way to fix this, I already raised a case.

[VaibhavP5059517]

Glad it helped!

[vDev]

hey @Jonathan Demeul 
Did ServiceNow reply anything on your case?