Now Assist Skill Kit - Summarizing Multiple Incidents

yoshi0427
Tera Contributor

‎02-11-2025 08:30 PM

Hello Experts,

 

I have a question regarding the Now Assist Skill Kit. Is it possible to summarize multiple incidents using this feature?

Specifically, I would like to know:

  • Whether it can summarize a parent incident along with its child incidents.
  • Whether it can summarize multiple selected incidents that are not in a parent-child relationship.

If anyone has experience with this, I would appreciate your insights.

Thank you in advance!

 

Best regards,
Yoshi

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2025 12:42 AM

Hi @yoshi0427 

 

I'm not 100% sure, but yes, summarization is possible. You can check this link for more information, which might help you better understand the process. Please share your findings with the community so we can all benefit from your insights

 

https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/now-assist-ski...

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