Now assist skills not executing.

[anuragsnow]

While executing the custom skill, I am not able to execute it. The error is hereunder 

Please suggest a way to work on this error.

[Amit Verma]

Hi @anuragsnow 

Did you tested your Skill within Skill Kit before publishing it? From your screenshot, I can infer that you have deployed it as a UI Action button. If yes, please check the instance logs for any errors to troubleshoot it further.

Thanks and Regards

Amit Verma

[abirakundu23]

Hi @anuragsnow ,

Please check below points:
1. Make sure AI search, Now assist, Custom skill framework installed correctly.

2. Now Assist Skill is enabled or published properly.
3. Check the Now Assist Logs, Go to Now Assist Logs in the platform (check System Logs > Application Logs or Now Assist Logs if enabled).

4. Check mapped correctly to the skill.
5. Check for syntax or runtime issues in the skill or its sub flows/scripts.

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[garimakharb]

Hi @anuragsnow 
Please Make sure that your capability and config ID is correct.
and if you are using UI Action, then you can Debug the response and check in system logs. May be some output response format error( I faced it too).

and if these points not solve your error then you can more info or your UI Action script.



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[abirakundu23]

Hi @anuragsnow,

Did you get a chance to check my previous reply ?

Please mark helpful and correct answer if it's worthy for you.