Now Assist - Unable to edit a skill

[Ayyub]

Hi Everyone,

We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.

However, the field appears to be locked (greyed out).

After raising a case, we were informed that this behaviour is by design.

Any changes to these conditions would require consideration by the product team as an enhancement.

I’m curious to know if anyone else has encountered similar limitations with other skills where out-of-the-box conditions cannot be edited.

If so, what approach did you take to address this?

Additionally, if you’re in the same position and would like the product team to review this as an enhancement, I’d appreciate your support by upvoting my idea via the link below:

View Idea Page - Now Support

[rpriyadarshy]

Did u tried Clone the SKill and Edit in NASK? is this also uneditable from NASK?

https://www.youtube.com/watch?v=1YOabuUPaw8

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

Regards

RP

[Ayyub]

Thanks for the reply
The option to 'Make a copy' of this skill is also greyed out 

[rpriyadarshy]

Can you activate it and Try . in SS i dont see its Activated.

Regards

RP

[Ayyub]

I should have made it clear in my previous post...have tried by making the skill Active as well as Inactive without any joy.

Do you have this specific skill in your instance? (I believe it comes as part of Zurich Patch 4 upgrade)