Now Assist - Unable to edit a skill
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4 weeks ago - last edited 4 weeks ago
Hi Everyone,
We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.
However, the field appears to be locked (greyed out).
After raising a case, we were informed that this behaviour is by design.
Any changes to these conditions would require consideration by the product team as an enhancement.
I’m curious to know if anyone else has encountered similar limitations with other skills where out-of-the-box conditions cannot be edited.
If so, what approach did you take to address this?
Additionally, if you’re in the same position and would like the product team to review this as an enhancement, I’d appreciate your support by upvoting my idea via the link below:
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3 weeks ago
I dont have this SKILL in our Instance Yet.
If Hi Support Said it can not be edited then its fine As i see its not CLONABLE also in NASK.
Many OOTB skills can be edited in NASK but it seems this is one of the exception.
May i know the exact Use Case and Flow? As you Original POST was around technical Solution How to.
Regards
RP
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3 weeks ago
Please refer to my post in the idea page which explains in detail why this is required:
