NowAssist Keeps giving me inactive users
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09-09-2025 09:10 AM
Hi all,
We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following:
1. User table - active is true
2. Catalog Items - active is true and belonging to certain Catalogs
3. Knowledge Table - published and belonging to certain Knowledge Base
Everything is fine except the user search. For example, I look for John Doe, the chatbot would return me results from the user table that are inactive when I specifically configured in the Information Sources to only return active ones.
Another thing is that SNOW tries to also query in the core_company table when in fact it's not in the Information sources.
Is there something I am missing?
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09-10-2025 10:31 AM
i did this already, we have proper filter in the search source tied to our virtual agent
