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NowAssist Keeps giving me inactive users

adrian08
Tera Contributor

Hi all,

We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following:

 

1. User table - active is true

2. Catalog Items - active is true and belonging to certain Catalogs

3. Knowledge Table - published and belonging to certain Knowledge Base

 

Everything is fine except the user search. For example, I look for John Doe, the chatbot would return me results from the user table that are inactive when I specifically configured in the Information Sources to only return active ones.

 

Another thing is that SNOW tries to also query in the core_company table when in fact it's not in the Information sources. 

Is there something I am missing?

5 REPLIES 5

i did this already, we have proper filter in the search source tied to our virtual agent