Plugins Needed for now assist implementation

[dhivyal94299399]

I want to know the list of plugins needed for implementing now assist in client instance for ITSM and virtual Agent.

Thanks in Advance

[Jaspal Singh]

Hi,

If you have the subscriptions you need to get Now Assist for ITSM installed.

https://www.servicenow.com/community/itsm-articles/activate-now-assist-for-itsm-in-15-minutes/ta-p/2... has details. Also, did you try going through the documentation?

[Dr Atul G- LNG]

Hi @dhivyal94299399 

Install the Now Assist for IT Service Management plugin (sn_itsm_gen_ai).

https://www.youtube.com/watch?v=RUh5mYXbDLA

https://www.servicenow.com/community/virtual-agent-nlu-articles/now-assist-in-virtual-agent-what-s-n...

Virtual Agent runtime	Glide Virtual Agent (com.glide.cs.chatbot)
LLM VA experience	Now Assist in Virtual Agent (sn_nowassist_va)
Core generative VA skills	Now Assist for Platform (powered by Workflows content)

[Tanushree Maiti]

Hi @dhivyal94299399 

1. Now Assist for IT Service Management (ITSM) sn_itsm_gen_ai

2. Virtual Agent runtime Glide Virtual Agent (com.glide.cs.chatbot)
LLM VA experience Now Assist in Virtual Agent (sn_nowassist_va)

3. https://www.servicenow.com/community/now-assist-articles/now-assist-skills-and-plugins-guide-as-of-a...