AI Control tower

[User687957]

Dear all,

I have follow most of all training course relative to Now AI and depend module.

But one of them which is not really cover , or at the surface level, is the AI control tower.

Is there some on demand free training on this module with labs in order to realy understand how it works and why we need to use it ?

regards

[Sanjay191]

Hi @User687957 

Please refer the below article for this 

https://www.servicenow.com/in/products/ai-control-tower.html?state=seamless
https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/ai-control-tower-landing....
https://www.servicenow.com/community/admin-experience-blogs/introducing-the-servicenow-ai-control-to...

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Thank You

[Tanushree Maiti]

Hi @User687957 

Refer :

AI Control Tower (AICT) Basics 

AI Control Tower (AICT) Implementation Bootcamp 

AI Control Tower (AICT) Learning Path 

https://www.servicenow.com/docs/r/governance-risk-compliance/ai-risk-management/perform-impact-asses...

https://www.servicenow.com/community/ai-control-tower/ct-p/ai-control-tower  //updates for AI control  Tower

[Dr Atul G- LNG]

Hi @User687957 

Learning Path:

https://learning.servicenow.com/lxp/en/governance-risk-and-compliance/ai-control-tower-aict-learning...

https://learning.servicenow.com/lxp/en/governance-risk-and-compliance/ai-control-tower-aict-implemen...

Watch my latest podcast:

https://youtube.com/live/uRDW2Fh2zVA?feature=share

[yashkamde]

Hello @User687957 ,

It is basically a centralized platform to monitor, govern, and manage AI agents across the enterprise. It helps organizations track AI workflows, manage compliance, monitor risks, and even control AI-related costs from a single dashboard.

With companies rapidly adopting AI agents, one major challenge has been visibility and governance. AI Control Tower seems like ServiceNow’s answer to solving that problem by giving IT and compliance teams better control over enterprise AI operations.

The ServiceNow AI Control Tower was created to close those gaps. It gives organizations a single environment to understand where AI is operating, how it is performing, and what responsibilities come with keeping it healthy. Instead of letting AI grow in pockets across different departments, Control Tower brings AI work into a unified and traceable system, which allows teams to scale AI responsibly without slowing momentum. 

Refer this for more detailed understanding :

AI Control Tower 

The Architecture of Control: Building the AI Control Tower 

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