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Remove Live Agent option form Now Assist

Brandon25
Tera Contributor

We would like to move all references of Now Assist Live Agent from the Now Assist agent.

 

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4 REPLIES 4

GlideFather
Tera Patron

Hi @Brandon25 

do you want it from this option or from everyhwere?

Most of the settings for Agents both Live and Virtual can be seen here:

KamilT_0-1753942118398.png

 

 

And please can you explain where is your screenshot taken? Is it ServiceNow or some document?

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This reply is 100 % GlideFather and 0 % AI

Brandon25
Tera Contributor

Thanks @GlideFather, I was able to locate how to remove it. Its under the assistant and in the Chat Experience.

 

Brandon25_0-1753979341979.png

 

@Brandon25 
Can you please specify how exactly did you get to this page?
Also, if my reply helped you find it feel free to drop a kudos or accept it as solution 😉 thanks

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This reply is 100 % GlideFather and 0 % AI

From the "CI Admin Experience" page, click on "Assistants" Select your assistant and then go down to "Chat Experience".  Select "Advanced".

Brandon25_0-1753980717135.png