Remove Live Agent option form Now Assist
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07-30-2025 01:43 PM
We would like to move all references of Now Assist Live Agent from the Now Assist agent.
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07-30-2025 11:08 PM
Hi @Brandon25
do you want it from this option or from everyhwere?
Most of the settings for Agents both Live and Virtual can be seen here:
And please can you explain where is your screenshot taken? Is it ServiceNow or some document?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-31-2025 09:38 AM
Thanks @GlideFather, I was able to locate how to remove it. Its under the assistant and in the Chat Experience.
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07-31-2025 09:45 AM
@Brandon25
Can you please specify how exactly did you get to this page?
Also, if my reply helped you find it feel free to drop a kudos or accept it as solution 😉 thanks
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-31-2025 09:52 AM
From the "CI Admin Experience" page, click on "Assistants" Select your assistant and then go down to "Chat Experience". Select "Advanced".