You Can utilize Concept of Knowledge Graph for some kind of Dynamic Content in terms of Query response but not exactly the Report . Knowledge Graph provides a connected representation of data that maps entities and their relationships, adding context and meaning to information to enable intelligent search, insights, and AI-driven experiences.
For exmaple let have this one- List all Change Requests with a Configuration item set that is also the Affected CI on Incident INC0010074..........
Here’s a sample query for a multi-table hop: You need to create TAGS (ITSM Report) and Connect the nodes and edges.
Incident [incident] > Configuration Item [cmdb_ci] > Affected CI [task_ci] > Change Request [change_request].
Here is a sample Output and Outline
With Knowledge Graph capabilities available and known, let’s say You want to use it in the context of my ServiceNow AI agents. You can create an AI agent in ServiceNow that can execute the Knowledge Graph queries as a Tool.
There’s two ways that I’ll frame the use cases:
- AI agent configured for Knowledge Graph, where a human inputs the objective/query
- AI Agent configured with Knowledge Graph query baked into the instructions
AI Agent Setup for Knowledge Graph, where a human inputs the objective/query
Here’s a sample agent configuration setup with K-GRAPH.
AI agent name:
ITSM Query Agent
You start exploring this 🙂
Regards
RP
