ServiceNow Ai Agents

[Sean Hamilton1]

Are there Now Assist Agents in Flow Designer?

[SANDEEP DUTTA]

Hi @Sean Hamilton1 ,

Yes!! AI Agent can use a flow. For that you need to use AI Agent Studio.

Steps:

1. Navigate to All > AI Agent Studio > Create and manage > AI agents.
2. Open the AI agent that you want to add a flow action to and navigate to the Add tools and information section.
3. In the Add tool drop-down list, select Flow action.
4. Add

Also, refer to this video :

https://www.servicenow.com/community/developer-advocate-blog/ai-agent-studio-the-future-of-autonomou...

[rpriyadarshy]

Hi Sean

AI Agents can use Flow Designer and Many of The OOTB AI Agents are using this.

Use Case --> AI Agents-->Tool--> Script,Flow ,Now Assist Skill etc etc. 🙂

 Sample SS where AI Agent  Tool is Calling a FLOW

Or Your query is can be Trigger a Now Assist Agents from Flow

To call an AI Agent from ServiceNow's Flow Designer, you need to -->use Integration Hub's AI Agent Studio and its Script Tool to define conversational logic and call external integrations via the Integration Gateway.

Here is the Big List .

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub/...

Regards

RP

[mayankkumar]

Hi @Sean Hamilton1,
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If you want to build with flows using Now Assist, please refer to this link -> Create a flow with Now Assist
And if you want your AI Agent to use Flow you can refer other responses

Let me know if you need further help
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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

[mayankkumar]

Hi @Sean Hamilton1,
If your query is resolved and my response is helpful kindly Accept it as solution, so it will be beneficial for future readers, and you can accept multiple solutions.
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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank