ServiceNow Ai Agents

Sean Hamilton1
Tera Contributor

3 weeks ago

Are there Now Assist Agents in Flow Designer?

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6 REPLIES 6

ersureshbe
Giga Sage
Giga Sage

a week ago

Hello Sean,

 

Currently, Now Assist Agent utilizes Flow Designer. Your calculations and manipulations are constructed using Flow Designer. Your AI instructor processes your steps and outcomes (based on flow execution) and populates the results in Now Assist.

 

Please note: There is no AI agent within Flow Designer; rather, the AI Agent employs Flow Designer.

Regards,
Suresh.
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rpriyadarshy
Mega Guru

a week ago

Hi

 

You Can initate Flow Designer (Action/SubFlow) within an AI Agent . These Flows / Sub-Flows will be Executed and called in the TOOL which you define for the Agent.

 

Refer OOTB Use Case where AI Agent is calling Flow-

rpriyadarshy_0-1758679488250.png

 

Now Other Way around - Calling AI Agents from a Flow/Sub-Flow. You need to Install - The Now Assist for Spokes application is supported on Xanadu Patch 7 and later releases.

 

Refer below URLs for more details.

 

After installing the Now Assist for Spokes application, you can use the available AI agents and configure the available conversational spoke actions.

 

https://www.servicenow.com/docs/csh?topicname=na-ai-agents&version=zurich&pubname=zurich-intelligent...

 

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub/...

 

Complete Details are here 

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub/...

 

 

Regards

RP