ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

[Suggy]

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.

But what I came across is:

1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consumption only 

Q - Then why cant ServiceNow create them as AI agents and show then in AI agents table?

2> There can be AI agents showing up in the Now Assist skills page but not used in Agentic AI workflow (as mentioned here)

Q - why cant ServiceNow create them/call them as skills then?

Why distinguish Skills and AI agents and then mix everything. 

I know that both are interrelated but this kind of mixing up things is just creating confusions more and more.

If anyone had clarify on above points, please do share. Thanks in advance!!!

[rpriyadarshy]

Hi Suggy

I see in THIS Way. 🙂

Regards

RP

[Suggy]

Hey @rpriyadarshy  Thanks for replying and yes I am clear on what you have mentioned.

BUT,

OOTB there are so called skills that show up in Skills homepage but are purely meant for Agentic AI workflow consumption (cannot be used a standalone skill). Why cant those be created as AI Agents only? AI agents has more tool connections than a skill right?

PS - I am just talking about the skills/AI agents shipped OOTB.

and

why does below statement mean? this is even more confusing.

"There can be AI agents showing up in the Now Assist skills page but not used in Agentic AI workflow "

[Suggy]

Anyone?

[warren_chan]

I clicked through to your link, and I did not see the referenced statement, only this:

• There may be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents."

The above statement refers to the fact that we have some AI Agents that are standalone AI agents, and do not have to be a part of a larger Agentic Workflow in order to function.

Can you clarify where you are seeing this: "There can be AI agents showing up in the Now Assist skills page but not used in Agentic AI workflow"