Summarize button is not visible on Incident and Change Request forms

[_Yash24]

Hi all, I have activated Incident Summarization and change Request summarization skills in my dev instance and captured everything in update set, it worked fine Dev instance. I have moved update sets in QA instance but I dont see Summarize button there. I can see Summarize a record topic in Now Assist Panel but not on specific forms. My instance is domain separated, I have created skill for specific domain still its not working, What could be the reason? Please suggest how we should resolve this.

[Dr Atul G- LNG]

hi @_Yash24 

Make sure both instances have the same patch level and the same plugin version. You can activate the plugin at the global or top-level domain.

[_Yash24]

Hi @Dr Atul G- LNG , Thank you for replying!

I have already checked both instance are having same version and patch.

Plugins are also up to date.

Now Assist IT Service Management

Now Assist Skill kit

In Now Assist panel, it is working but on form it is not.

Summarize button is not available on form.

Is there any other reason for this issue?

[Dr Atul G- LNG]

Last option is repair the plugin and if still issue log a now support case.