Thumbs Up/ Thumbs Down in Genius Result

[Swagata Banerj1]

Hi,

Please help me to get :-

1. Where to find the responses of a user when they select thumbs down in a genius result? In which table the user responses get recorded?
2. We need amendment of the below choices, where I can modify these?

[Tanushree Maiti]

Hi @Swagata Banerj1 

Refer Article/post : 

Now Assist in AI Search FAQ

https://www.servicenow.com/community/now-assist-forum/what-is-the-name-of-the-table-that-captures-wh...

Table: sys_search_genius_result_event_action

with query : action_type=VA_Feedback

[Swagata Banerj1]

Thanks for your support.

The table (sys_search_genius_result_event_action) contains "Helpful" & "Not Helpful" values with same Action ID, which bit difficult to trace the original VA session details.

My Question is:-

Once a user selects "Not Helpful", VA offers the user some choices to choose with a comment box. Is there any OOB table where these data get recorded? For an example:- in below screenshot, the user chosen, "Missed Important Details" and comment with "I need more details". 
I want to know in which table I can get these responses?

[Laveena-Agarwal]

Hi @Swagata Banerj1 

1. Where to find the responses of a user when they select thumbs down in a genius result? In which table the user responses get recorded?

Ans - I have found the table "sys_gen_ai_log_metadata", but it does not display the granular feedback. I suspect this data is restricted due to platform security constraints, as these responses are used to train the LLMs. It is possible this feedback is only visible when using external LLMs rather than the native Now LLM

2. We need amendment of the below choices, where I can modify these?

Ans: You can modify these settings by following these steps:

• a. Go to Assistants and open Now Assist in Virtual Agent, then click Edit.
• b. Go to Settings and select Response Feedback. From here, you can easily change the options as needed

[Paulsylo]

HI @Laveena-Agarwal  - Thanks for your time for 2 question and yes , this sys_gen_ai_log_metadata tbale capture all the telemetry and highly encapsulated.  alternatively we can try - sys_search_genius_result_event_action

Hi @Swagata Banerj1  - try this for your 1st question and 2nd question answered by @Laveena-Agarwal 

Table "sys_search_genius_result_event_action"  with query "action_type=VA_Feedback"

courtesy @SaadK , Thanks buddy !