Thumbs Up/ Thumbs Down in Genius Result

Swagata Banerj1
Tera Contributor

Hi,

Please help me to get :-

1. Where to find the responses of a user when they select thumbs down in a genius result? In which table the user responses get recorded?
2. We need amendment of the below choices, where I can modify these?


SwagataBanerj1_0-1783061491405.png

 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Swagata Banerj1 

 

Refer Article/post : 

Now Assist in AI Search FAQ

https://www.servicenow.com/community/now-assist-forum/what-is-the-name-of-the-table-that-captures-wh...

 

Table: sys_search_genius_result_event_action

with query : action_type=VA_Feedback

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti