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Unexpected response from Agentic AI

deepaktomar
Tera Contributor

‎04-01-2025 05:00 AM

Hi All,

I am working on a Agentic AI use case just to show resolution steps for a incident. I created AI Agent for this to retrieve existing incident and suggest resolution. Till yesterday it was working fine and gave right response. But today when I tested it is showing unexpected response. Earlier Knowledge finder used to read article from knowledge base but today it is not even reading the articles which exist. 

deepaktomar_0-1743508782298.jpeg


Regarding
Deepak Tomar

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-01-2025 05:02 AM

Hi @deepaktomar 

 

Thinking loud, try to repair / update the plugins once. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PaulSylo
Tera Sage
Tera Sage

‎04-02-2025 06:39 AM

Looks like the AI agents are need a reset. Go to the Testing mode and see by doing a testing on knowledge article. Check the "AI agent decision log" to understand more on the results. 

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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