Update Now Assist in AI Search on ESC Portal to open links in new tab

[mounikanarr]

hi @Andre Ramsarran @Victor Chen

We are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.
And currently in the now assist AI search genius results the links of the knowledge article or catalog items are opening in the same window.
We have a requirement - Now assist AI Search genius results (KB articles, catalog items, record producers) to open in a new tab, so that I can explore multiple results without losing or refreshing my original search results.
For this we have updated the view templates of 'Multi Content Portal Response Bundle' EVAM view config bundle 
For eg: 1. view template - Multi Content Genius Result Catalog KB Article Template
In the template JSON, in 'staticValues' object added the below syntax
"forceNewTab": {
"translatable": false,
"key": "true"
},
2. Published the search profile.
3. Cleared cache

4. Tested again in ESC still the links of KB/catalog items are being opened in same tab.

Please take a look.

[Paulsylo]

HI @mounikanarr  - I think this is designed in such way and cannot be configured in the way you have asked. Because I see this "forcenewtab" may not work in EVAM template, as this is on different framework. anyway lets wait for tagged people to respond, else i would suggest you to raise a enhancement request with the product of HI ticket for support

[Braden Semonovi]

According to ServiceNow the only way to accomplish changing the genius result linking behavior is to customize the Faceted Search widget. See KB2683514 (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2683514)