Updating KBA via Now Assist

santosh35 · ‎07-15-2025

How to update existing KBA from an Incident resolution notes using Now Assist.

Dr Atul G- LNG · ‎07-15-2025

As far as I know, with Now Assist we can create new KB articles but cannot update existing ones.

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Dr. Atul G. - Learn N Grow Together
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abirakundu23 · ‎07-15-2025

Hi @santosh35,
Now Assist provides capability to create KB article for Incident/case when incident/case state is closed complete as OOB or else we can keep any state according to business needs. So far no capability available for KB Article update @Dr Atul G- LNG mentioned already.

Please find below links as your reference :

https://www.youtube.com/watch?v=xNeZirfLdRw
https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/knowledge-managem...

Please mark helpful and correct answer if it's worthy for you.

abirakundu23 · ‎07-16-2025

Hi @santosh35 ,
Did you get a chance to check my previous response ?
Please mark helpful and correct answer if it's worthy for you.