Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Virtual agent LLM topic not getting triggered

Himanshu Raj
Tera Expert

‎02-10-2026 11:59 PM

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i am getting Thinking... and it won't proceed ahead.

Can someone please assist.

HimanshuRaj_0-1770796744927.png

 

0 Helpfuls
  • 1,032 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
In response to Himanshu Raj

‎02-11-2026 05:45 AM

 

  • Try cache.do.

  • Also, try using another browser with a different user.

  • If the issue persists, log a new support case.

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls