Why there are many OOTB Agentic workflows with SINGLE AI agent in it? How is it called as Agentic?

Suggy
Giga Sage

There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic?

 

As per Agentic concept,

“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human intervention.”

The AI Agent Orchestrator does the coordination between multiple AI Agents to ensure they collaborate effectively to complete complex workflows.

 

But ServiceNow calls it as Agentic workflows even if there is only one AI Agent. 😕

 

Then what is the difference between AI agent and Agentic AI as per ServiceNow?

So confusing!!!

 

I asked several people and no one could answer. If you are aware, please let me know 🙂 

11 REPLIES 11

Suggy
Giga Sage

Surprise that NONE in ServiceNow ecosystem knows. Great 🙂

Suggy
Giga Sage

Anyone