Hi Everyone, This video is about a platform customization, which allows you to utilize the setRedirect or setRedirectURL API, especially with Connect Chat Actions. Although, it does not directly invol...
New York and Scoped Applications - some new features Deletes When ServiceNow introduced Scoped Applications (waaaaaay back in Fuji) we wanted the package to always represent the complete and current s...
For successful #ServiceNow #upgrade, it is important to ensure one has the right resources at the right time to deliver a higher degree of success. It is always vital to follow the #documented upgrade...
In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members...
In this episode, product manager Niki Patel talks about the new Vendor Manager Workspace application. This app helps vendor managers by aggregating vendor data from across the platform and providing a...
In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing...
People I help on ServiceNow are often shocked how quickly I navigate. That 'skill' shouldn't be relegated to pros. This video is suitable to distribute to your end users (if you can tolerate my short ...
Episode one introduction to creating a custom ServiceNow application from a to z.
When I started working for ServiceNow, I was struck by how fast the Knowledge Management system was. This is far from universal in our industry, so I began to consider why. Have you ever written an ar...
If there's one thing I've learned in 12 years of #ServiceNowDev: There's *ONE* pervasive & deadly risk to EVERY #ServiceNow implementation. Discover the scale of risk & learn mitigation strategy in < ...
Experimenting with a new series idea. This is the prototype. Jace Benson shows off two of his awesome publicly available utilities: SNDOCS, and Workflow. Who are other ecosystem personalities you want...
Like many of us, I could benefit from losing a few pounds (maybe more than just a few). So, as part of my most recent unrealistic attempt to get back to a weight that our Wii Fit doesn't consider obes...
Customer support, human resources, and other service providers get a lot of simple service requests through phone, chat and other channels. Those requests can take up a lot of their agents’ time. The ...
Have you ever wanted to customize the fields displayed to a user when clicking on a reference field icon ()? If so, then you can take advantage of the sys_popup form view feature. sys_popup behaviors ...
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🐸 Say Goodbye to Instance-Hopping Hell
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Could not find a record in sys_hub_flow_version fo...
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
