Sharon_Barnes
ServiceNow Employee

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Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation.  This YouTube playlist allows you to explore our previously recorded Platform Academy sessions. Enjoy!

 

2026 - Platform Fundamentals Academy Sessions

 

Platform Academy Sessions

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Session cover page Session Details Category
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January 27th, 2026 - Go from Zero to Hero in Hours with ServiceNow's AI-Driven Onboarding

Discover the next generation of in‑platform guidance and end-user adoption with Dynamic Guidance. This new AI‑native approach removes onboarding friction, accelerates proficiency, and empowers every user across your organization.
Fundamentals
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January 20th, 2025 - The Document Evolution: Bridging your Core Workflow Experience with Smart AI Capabilities

Explore how documents are transforming with intelligent tools that enhance productivity.

View recap

Fundamentals
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January 15th, 2025 - UI Builder Ask the Experts

Curious about UI Builder? Join us for an interactive session where experts answer your questions.

View recap

Next Experience
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January 8th, 2025 - Ask the Experts: Knowledge Management

This is your chance to get expert answers to your Knowledge Management questions.

View recap

Knowledge Management

 

AI Episodes

  • Coming soon

Fundamentals Episodes

Knowledge Management Episodes

Mobile Episodes

  • Coming soon

Next Experience Episodes

Security Episodes

  • Coming soon

Workflows Episodes

  • Coming soon

 

Click on the year below for all Platform Fundamental Academy sessions held that year.

2025 |  2024 |  2023 |  2022 |  2021