Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy sessions. Enjoy!
2026 - Platform Fundamentals Academy Sessions
Platform Academy Sessions
| Session cover page | Session Details | Category |
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March 3rd, 2026 - Introducing Voice Agent for Mobile We’re excited to introduce AI Voice Agents on Mobile, now available on the Now Platform! This course explores how voice-driven experiences bring natural, human-like conversations to your enterprise workflows—anytime, anywhere. Learn how AI Voice Agents can answer questions, resolve issues, and complete tasks through intuitive voice interactions, whether it’s resetting a password, checking incident status, or managing travel expenses.
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Mobile |
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February 26th, 2026 - Guided Upgrade Console Platform upgrades are a critical lever for staying current, secure, and innovation-ready, but upgrade friction costs organizations weeks of productivity per cycle. The Guided Upgrade Console consolidates upgrade planning, testing, and remediation into a single guided workflow, now enhanced with AI agents that automate failure diagnosis and skip resolution. In this session, learn how to reduce self-created inefficiencies, and build a repeatable upgrade practice that keeps your platform evergreen. Ideal for platform owners and leaders building a case for modernizing their upgrade strategy. View recap |
Fundamentals |
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February 24th, 2026 - Introducing the new NowAssist for Catalog Generation in Catalog Builder Discover the new live preview experience in NowAssist for Catalog Builder. See catalog items take shape in real-time and make targeted edits to new and existing items to streamline your service catalog management. View recap |
AI and Now Assist |
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February 19th, 2026 - Unlocking Efficiency: Cross‑Workspace Interoperability in the Now Platform Learn how cross‑workspace interoperability empowers teams to build once and reuse everywhere. In this session, we’ll explore how shared pages eliminate duplication, reduce maintenance overhead, and deliver consistent, unified experiences across workspaces. Perfect for builders, admins, and product teams looking to modernize their workspace strategy.Learn how cross‑workspace interoperability empowers teams to build once and reuse everywhere. In this session, we’ll explore how shared pages eliminate duplication, reduce maintenance overhead, and deliver consistent, unified experiences across workspaces. Perfect for builders, admins, and product teams looking to modernize their workspace strategy. View recap |
Next Experience |
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February 12th, 2026 - Deep Dive: Knowledge Center Article Optimization In this session, we will take a deeper look at the Article Optimization feature of Knowledge Center. This feature helps you maintain the health of the Knowledge base to ensure great outcomes for your customers and the best results from your AI initiatives. Our Knowledge Team will walk through the purpose of article optimization, the configuration, the scans, the capabilities with and without Now Assist and even how to setup an example custom scan. |
Knowledge Management |
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February 10th, 2026 - Crafting custom dashboards and reports for Now Assist Discover how to shape meaningful insights from your Now Assist data with simple, flexible reporting tools. This session highlights approachable ways to build dashboards and reports that give admins and platform owners better visibility and control. Learn how to unlock more value from Now Assist with reporting tailored to your organization’s needs. |
AI and Now Assist |
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February 5th, 2026 - Gate Keeper: Configuring ReleaseOps Approvals with Playbooks Learn how to configure ReleaseOps Pipeline Playbooks to add dynamic risk evaluation with dynamic approvals using Deployment Analyzer and Playbooks. |
Fundamentals |
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February 3rd, 2026 - How to Monitor and Manage Now Assist Usage in Subscription Management Curious about how to effectively monitor and manage Now Assist usage in Subscription Management? As a platform owner, you play a pivotal role in ensuring your organization maximizes the value of its AI investments—without unexpected surprises. In this session, you’ll learn how to use Subscription Management to track Now Assist consumption with accuracy, understand usage trends across your instances, and see which skills are driving engagement. We’ll walk through the Now Assist Usage dashboard and the new burn‑down model, equipping you to proactively manage entitlements, mitigate overage risks, and partner confidently with your business stakeholders. Join us to gain the visibility and control you need to operationalize AI across your enterprise. |
Fundamentals |
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January 27th, 2026 - Go from Zero to Hero in Hours with ServiceNow's AI-Driven Onboarding Discover the next generation of in‑platform guidance and end-user adoption with Dynamic Guidance. This new AI‑native approach removes onboarding friction, accelerates proficiency, and empowers every user across your organization.
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Fundamentals |
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January 20th, 2026 - The Document Evolution: Bridging your Core Workflow Experience with Smart AI Capabilities Explore how documents are transforming with intelligent tools that enhance productivity. |
Fundamentals |
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January 15th, 2026 - UI Builder Ask the Experts Curious about UI Builder? Join us for an interactive session where experts answer your questions. |
Next Experience |
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January 8th, 2026 - Ask the Experts: Knowledge Management This is your chance to get expert answers to your Knowledge Management questions. |
Knowledge Management |
AI Episodes
- February 10th, 2026 - Crafting custom dashboards and reports for Now Assist
- February 24th, 2026 - Introducing the new NowAssist for Catalog Generation in Catalog Builder
Fundamentals Episodes
- January 20th, 2026 - The Document Evolution: Bridging your Core Workflow Experience with Smart AI Ca...
- January 27th, 2026 - Go from Zero to Hero in Hours with ServiceNow's AI-Driven Onboarding
- February 3rd, 2026 - How to Monitor and Manage Now Assist Usage in Subscription Management
- February 5th, 2026 - Gate Keeper: Configuring ReleaseOps Approvals with Playbooks
- February 26th, 2026 - Guided Upgrade Console
Knowledge Management Episodes
- January 8th, 2026 - Ask the Experts: Knowledge Management
- February 12th, 2026 - Deep Dive: Knowledge Center Article Optimization
Mobile Episodes
- March 3rd, 2026 - Introducing Voice Agent for Mobile
Next Experience Episodes
- January 15th, 2026 - UI Builder Ask the Experts
- February 19th, 2026 - Unlocking Efficiency: Cross‑Workspace Interoperability in the Now Platform
Security Episodes
- Coming soon
Workflows Episodes
- Coming soon
