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Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy sessions. Enjoy!
2025 - Platform Fundamentals Academy Sessions
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October 16th, 2025 - What's new in Zurich: Service Catalog Join us for an engaging walkthrough of the latest Service Catalog features in the Zurich release. Explore powerful new capabilities like Pre-fill Catalog Variables and an enhanced Catalog Builder experience—now with support for UI Policies and a broader range of variable types. Whether you're a seasoned admin or just getting started, this session will deliver actionable insights and live demos to help you elevate your service catalog strategy and accelerate platform adoption. View recap
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October 14th, 2025 - What's new in Zurich: Security Center Discover how Security Center enhances your ServiceNow deployment's security with expert-guided tools for improving configurations, identity controls, and best practices implementations. This out-of-the-box application helps maintain and improve various aspects of your organization's security, including property settings and access controls. By the end, you'll be able to use ServiceNow tools to quickly boost your security posture and demonstrate adherence to proven best practices. View recap
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October 9th, 2025 - What's new in Zurich: Mobile Features Join us to explore the latest mobile innovations in the Zurich release, including mobile features added to Now Assist for Virtual Agent with Document Q&A and Lens, improved error handling in the Activity Stream and Input Form Screen, and more! This session will showcase how these updates improve usability and automation across mobile workflows. Whether you're building or optimizing mobile apps, you'll gain actionable insights to elevate user experience and adoption. View recap
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October 7th, 2025 - What's new in Zurich: Machine Identity ACL Discover how the Machine Identity Access Control empowers administrators to implement granular access for integration users. Learn about how to configure new machine identity access control to enhance security and governance for REST and SOAP APIs. This feature is essential for platform owners looking to tighten access and minimize potential security risks. View recap
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October 2nd, 2025 - What's new in Zurich: Knowledge Management Come learn about the latest developments in Zurich for Knowledge Management. We review our latest Store additions for Now Assist with Knowledge Management. Our special guest from the Workflow Automation team will join us to highlight upcoming enhancements to Knowledge workflows, including how Flows and Workflow Studio empower teams to build and automate scalable, intelligent processes. We’ll also reserve time at the end for Q&A. |
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September 30th, 2025 - What's new in Zurich: Machine Identity Console Discover how Zurich’s Machine Identity Console helps you secure and manage service accounts used for inbound integration on ServiceNow with ease. Learn how to strengthen integration configurations, improve security scores, and reduce risk associated to these service accounts. |
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September 25th, 2025 - What's new in Zurich: Upgrade Console & Engine Enhancements The Zurich release introduces two major advancements aimed at improving upgrade workflows and system performance: the Upgrade Console and Upgrade Engine enhancements. The Upgrade Console, currently in beta and available to select customers, is a new product designed to simplify and accelerate upgrade management by offering a streamlined experience with greater visibility and control. Simultaneously, the Upgrade Engine has received significant performance improvements, including a 35% boost in upgrade speed through parallelized plugin loading and additional optimizations for faster, more reliable execution. Together, these innovations represent a substantial leap forward in delivering smarter, faster, and more scalable upgrade capabilities. |
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September 23rd, 2025 - What's new in Zurich: Agent Experiences ServiceNow continues to evolve the agent experience, making it faster, smarter, and more intuitive. In this session, we’ll explore the latest innovations across Workspaces, including streamlined workspace updates and enhanced sidebar capabilities designed to keep agents focused and productive. We’ll also showcase the new Now Assist panel dynamic window, displaying contextual information for both agents and AI agents in one panel. Finally, we’ll walk through the latest AI Agent workflow use cases, demonstrating how AI is no longer just a productivity booster but a true partner in driving outcomes. |
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September 18th, 2025 - What's new in Zurich: UI Builder Discover what’s changing in Zurich and why it might reshape how you think about building experiences. |
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September 16th, 2025 - Data Privacy Data is everywhere—and protecting it is no longer optional. Discover how new privacy controls are transforming the handling of sensitive information across the platform. If you think you know data privacy, this session might surprise you. |
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September 9th, 2025 - Introducing Next Gen Usage Insights (with User Experience Analytics) Discover how Next Gen Usage Insights, now enhanced with User Experience Analytics, can help you uncover what really matters. Learn why visibility into user behavior is becoming a game-changer for platform strategy. This session might just shift how you think about adoption and engagement. |
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September 4th, 2025 - Ask the Experts: Flow Performance and Debugging This is your chance to get expert answers to your Flow Performance and Debugging questions. Whether you're refining your process or just getting started, this session is for you. |
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September 2nd, 2025 - Mobile client scripting with input form screens Discover how mobile client scripting can streamline your workflows and elevate user experiences. Learn why input form screens are more powerful than you think, and how they can unlock new possibilities for your platform. |
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August 26th, 2025 - Unlock Developer Superpowers with Now Assist for Code! We explore ServiceNow® Now Assist for Code—our generative AI tool that’s transforming how developers write, edit, and understand code. Whether you're building scripts from scratch or refining existing logic, Now Assist for Code empowers you to generate code from natural language prompts with the context of existing code, autocomplete intelligently as you type, edit code with context-aware suggestions and explain and summarize complex logic instantly. Built on the ServiceNow AI Platform®, this tool supports top-tier model providers, including Now LLM Service, Azure OpenAI, ChatGPT, Google Gemini, and AWS Anthropic—and is part of the Creator Pro Plus offering. If you're a developer looking to boost productivity, reduce friction, and elevate your coding experience, this Academy is your gateway to smarter development. |
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August 21th, 2025 - Crafting Clarity: Customizing Now Assist Analytics. Get a glimpse into the power of Now Assist’s built-in analytics and how to go beyond them. |
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August 19th, 2025 - Forms to Conversations: A Beginner’s Guide to Conversational Catalog. Discover how to transform static service request forms into dynamic, conversational experiences using ServiceNow’s Conversational Catalog. This beginner-friendly session walks through the essentials of configuring catalog items for Virtual Agent, designing intuitive question flows, and leveraging AI to personalize interactions. Learn how to reduce friction in request fulfillment, improve user satisfaction, and accelerate time-to-value with practical examples and best practices. |
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August 14th, 2025 - Confidence in Rapid Prototyping: Agile Workspace Development & Testing. Want to build powerful ServiceNow workspaces that are reliable from day one? Learn how to effectively develop ServiceNow workspaces using an integrated 70/30 approach. Testing will be conducted alongside building, which significantly reduces deployment risks and enhances solution reliability. Whether you are a developer, business analyst, or quality engineer, join us to discover how to utilize ServiceNow's Automated Testing Framework (ATF) to transform rapid prototyping into fully validated, deployment-ready workspace solutions. |
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August 12th, 2025 -Ask the Experts: Knowledge Management. This is your chance to get expert answers to your Knowledge Management questions. Whether you're refining your process or just getting started, this session is for you. |
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August 7th, 2025 - AI-Powered Mobile Experiences: Exploring GenAI Features in ServiceNow Mobile Unlock the power of AI to create smarter, more responsive mobile experiences in ServiceNow. This session will cover key capabilities, use cases, and hands-on steps to integrate AI-driven support into your custom mobile apps |
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August 5th, 2025 - Introducing the Localization Workspace Learn how our Localization Workspace acts as a command center for multilingual content within ServiceNow, allowing you to manage multilingual content, track translation progress, and configure region specific settings. Join us to see how this tool streamlines localization, improves accessibility, and helps organizations deliver consistent experiences in every language! |
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July 31st, 2025 - Ask the Experts: UI Builder. The expert answers to your Next Experience and UI Builder questions. Whether you're refining your workspace or just getting started, this session is for you. |
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July 29th, 2025 - Controller Building in UI Builder. Explore controller building in UI Builder and how it can transform your workspaces. Whether you're managing complex configurations or just looking for smarter ways to build, this session offers insights that can help you move faster and build better. |
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July 24th, 2025 - The Safest Harbor Join us for an exclusive behind-the-scenes look at Product Management at ServiceNow. We'll explore how we gather and use feedback from the community, idea portal, surveys, and more. Discover our meticulous process that ensures our products meet the highest standards and resonate with users. We'll highlight some standout features that made it from feedback to implementation. This session is a must-attend for anyone interested in product management and the collaborative efforts driving innovation at ServiceNow. |
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July 22nd, 2025 - Prompt Engineering for Automated Tests Creation. Unlock the power of AI to accelerate your testing strategy. This session reveals how to engineer prompts for the creation of automated test, dramatically reducing manual effort and increasing test coverage. Whether you're an admin or platform owner, discover how to turn natural language into reliable, scalable test automation. |
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July 17th, 2025 - Building workflows to be used as tools in AI Agents. This session shows you how to unlock automation, scalability, and smarter decision-making by embedding workflows directly into AI-driven systems. Don’t miss the opportunity to future-proof your platform strategy. |
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July 15th, 2025 - Code Signing. Code Signing helps ensure your platform runs only trusted components—no surprises, no tampering. This session introduces how digital signatures and a secure trust model can support safer operations across your environment. Whether you're managing integrations, updates, or extensions, it's worth knowing how this fits into your platform's security story. |
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July 10th, 2025 - An Admin's Guide to Now Assist. Discover how to configure, manage, and monitor Now Assist through the Admin Console. This session will guide you through essential setup procedures, tracking usage, and best practices to help you maximize the potential of now assist on the platform. |
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July 8th, 2025 - From Chaos to Order: Making Service Catalog Work for You. This session will cover practical strategies to organize, optimize, and scale your catalog for maximum impact across teams and services. |
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July 3rd, 2025 - Beyond the Basics: Enhancing ServiceNow ATF with Custom Reports The out-of-the-box ServiceNow Automated Test Framework (ATF) is a powerful tool with a solid foundation for automated testing. In this academy session, we’ll walk through a step-by-step process to implement a custom reporting solution that elevates your testing strategy and unlocks deeper insights. |
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July 1rd, 2025 - How (and why) to make your notifications subscribable. |
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June 26th, 2025 - Continuous Authentication with Zero Trust Architecture On June 24th, our Platform Fundamentals Academy, alongside Randheer Singh hosted an insightful session on continuous authentication with Zero Trust Architecture. Discover how ServiceNow Vault's advanced security controls, including encryption, data privacy, and zero trust access, can protect sensitive data without impacting business operations. We demonstrate the practical applications of continuous authentication, ensuring high assurance sessions for accessing privileged information. Learn how to integrate MFA and reauthentication seamlessly with your existing IDP solutions. Don't miss this opportunity to learn about how to enhance your platform's security and compliance. |
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June 24th, 2025 - Mobile Lessons learned from the field: What we heard at Knowledge 2025 On June 24th, our Platform Fundamentals Academy, alongside David Ha explored the powerful capabilities of ServiceNow Studio. At Knowledge 2025, we heard your questions, and they revealed a clear pattern. This session brings together the most common mobile use cases, challenges, and aha moments shared by customers and developers alike. We’ll walk through what’s working, what’s not, and how to improve mobile adoption and experience across the board. |
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June 12th, 2025 - Less frustration, more innovation: ServiceNow with Studio On June 12th, our Platform Fundamentals Academy, alongside Sharon Barnes and Andrew Barnes explored the powerful capabilities of ServiceNow Studio. |
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June 10th, 2025 - Perspectives on Knowledge Governance and Health On June 10th, our Platform Fundamentals Academy, alongside Rob Martoncik and Natalya Lemchuk hosted an insightful session on Knowledge Governance and Management. In this session, we invite a special guest from ServiceNow's AI Experience Knowledge Management team to discuss our internal (Now On Now) story in support. She covers topics ranging from rollout, team makeup, governance, and the health of a knowledge base and process, with live Q&A. We also review Duplicate Identification, which became available with the May 1st Now Assist release. |
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June 5th, 2025 - What's new in UI Builder for Q2 On June 5th, our Platform Fundamentals Academy, alongside Maria Gabriela Waechter hosted an insightful session on the latest advancements in ServiceNow's UI Builder. This session covers the evolution of the Next Experience UI framework. Discover the powerful features of UI Builder, including visual data binding, responsive authoring, and user presence, which enhance collaboration and streamline development. Learn about the new AI-driven capabilities for summarizing client scripts and configuring events. Whether you're a seasoned developer or new to the ServiceNow ecosystem, this webinar offers valuable insights and practical tips to enhance your ServiceNow experience. |
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May 29th, 2025 - Log Export Services On May 29th, our Platform Fundamentals Academy, alongside Sandeep Komaravelly hosted an insightful session on ServiceNow's Log Export Services. This session explains how ServiceNow's Log Export Services (LES) simplifies security and performance monitoring by exporting logs to analytics tools like Splunk, enabling near real-time insights and threat detection. The session covers setup steps, connectivity options, and licensing models, emphasizing LES's scalability and ease of integration. Practical use cases and a demo illustrate how LES can enhance application performance and security. |
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April 17th, 2025 - Preparing for Knowledge 25 On April 17th, our Platform Fundamentals Academy, alongside Adam Stout discuss preparing to attend the Knowledge 25 conference. This Academy session offers practical tips and insider guidance to help developers and platform owners get the most out of Knowledge 2025. Adam Stout shares how to navigate keynotes, labs, and CreatorCon sessions, plus strategies for networking and learning from real-world ServiceNow implementations. It’s a must-watch for anyone planning to attend or looking to maximize their platform impact. |
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April 10th, 2025 - Accelerate your Understanding of Access Controls On April 10th, our Platform Fundamentals Academy, alongside Briana Bos and Pratik Bhatt, hosted an insightful session on managing access control. We learned how to implement deny ACLs, query ACLs, and related record access to tighten security and streamline permissions with real-world examples to demonstrate best practices. The Q&A wrapped with practical guidance on securing data and managing ACLs effectively. |
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April 3rd, 2025 - Impact Accelerators for Platform Foundations On April 3rd, our Platform Fundamentals Academy, alongside Srey Waghray, hosted a session covering the latest on Impact Accelerators. We explored how to streamline operations and boost efficiency using key Impact Accelerators. The session offered expert insights on optimizing the ServiceNow platform and strategies for long-term success. We highlighted tools like the Health Assessment Accelerator, AI Search, Gen AI, and Automated Testing. Attendees left with actionable ways to strengthen their platform foundation. |
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March 27th, 2025 - Introduction to ServiceNow Multi-Factor Authentication On March 27th, our Platform Fundamentals Academy, alongside Briana Bos, Randheer Singh, and Ambuj Tripathi, hosted a session covering the latest Multi-Factor Authentication (MFA) enhancements in the Yokohama release. We covered default enforcement for internal users, self-enrollment steps, and highlighted the benefits of this critical security measure in protecting against unauthorized access. |
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March 20th, 2025 - Effective Data Management On March 20th, our Platform Fundamentals Academy, alongside Janeil Schocks and Justina Buzza from the Cloud Automation team, hosted an insightful session on Effective Data Management and data management tools, tips, and tricks to gain control of your data growth. |
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February 20th, 2025 - Clone Admin Console and Best Practices for Efficient Cloning in ServiceNow On February 20th, our Platform Fundamentals Academy, alongside Adrian Bissdorf from the Cloud Automation team, hosted an insightful session on the Clone Admin Console and best practices for efficient cloning in ServiceNow. We covered understanding the cloning process, new clone admin console UI, optimization tips, and data preservers and exclusions. |
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January 16th, 2025 - Unlocking the Power of sys_audit for Effective System Auditing On January 16th, our Platform Fundamentals Academy offered the opportunity to explore the full potential of sys audit. From basic setup to advanced configurations, the session covered history views, the timeline feature for CMDB tables, restoring deleted records, and leveraging sys audit for analytics and reporting. Highlights included real-world use cases, interactive polls, and live demonstrations. This session equipped Platform Owners and Admins with the tools and insights to optimize their platform management using sys audit. |
Platform Fundamentals Future and Previous Sessions
Prior Platform Fundamentals Academy Sessions by Year
Click on the year below for all Platform Fundamentals Academy sessions held that year.
