Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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June 23th, 2026 - Now Assist Center: AI Made Simple for Developers Now Assist Center is your unified cockpit for activating, configuring, and customizing AI on the ServiceNow platform, putting every tool you need in one place. With an AI-powered admin assistant, data-driven recommendations, and guided deployment workflows, it eliminates the friction that slows teams down on the path to go-live. Whether you're standing up AI for the first time or fine-tuning an existing deployment, Now Assist Center gives platform owners and developers the ability to make AI work the way they need it to. |
AI | |
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June 25th, 2026 - Knowledge Center: Deep Dive Knowledge Health Score Join our Product organization to learn about Knowledge Health Score and how it helps knowledge managers understand the current state of their knowledge content, as measured against optimization insights provided by Knowledge Center. This feature helps provide indicators that aid in prioritizing areas for improvement and changes that could have the biggest impact. We will also review additional updates available for our Q2 release, FAQs and close with a live question and answer session. |
Knowledge Management | |
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June 30th, 2026 - What's New in Australia: Security Center Discover what's new in ServiceNow Security Center with the Australia release. We'll walk through the latest consoles designed to give you greater visibility and control over your platform's security posture. Plus, explore Hardening Risk Acceptance: a new capability that changes how you manage and document security trade-offs. |
Security | |
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July 7th, 2026 - What's new for mobile in Australia The Australia release enhances the ServiceNow® Mobile Platform with intelligent, mobile-first innovations that help users stay productive anywhere, introducing an AI-powered voice assistant for hands-free interaction, seamless online-to-offline continuity that keeps work moving even without connectivity, and improved offline capabilities that preserve data, attachments, and actions until automatic sync on reconnection. Administrators benefit from a new mobile_admin role that delivers more precise and secure control over mobile configuration, while frontline teams can securely share devices with support for multiple users accessing a single account through personalized PINs, reducing friction in shift-based environments. Together with enhancements like configurable PIN timeouts, offline form reliability, and push notifications for logged-out users, these updates make the mobile experience more resilient, secure, and adaptable to modern work environments.
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Mobile | |
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July 16th, 2026 - What's New in Australia: Identity Australia is here, and it's bringing updates to identity and access management worth paying attention to. This session gives platform admins and owners a clear picture of what's new and what to expect. Walk away knowing exactly what changed and how to make the most of it.
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Security | |
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July 23th, 2026 - Knowledge Management: Ask the Experts - Globalization and Process TBA
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Knowledge Management | |
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July 28th, 2026 - Ask the Experts: Now Assist for Document Intelligence, SmartDocs & Document Services Ask the Experts: Now Assist for Document Intelligence, SmartDocs, & Document Services
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Fundamentals | |
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July 30th, 2026 - What's new for Australia: Vault Console TBA
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Security |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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