Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
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Platform Academy Sessions
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May 26th, 2026 - Designed for Everyone: Accessibility and AI in the Australia Release This session highlights how AI Summarization, voice input, and inclusive design improvements like 400 percent zoom reflow and enhanced keyboard navigation work together to reduce effort, improve clarity, and expand access for more users. See how AI acts as an accessibility multiplier, helping people work faster, more independently, and with greater confidence across the platform. |
Fundamentals |
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May 28th, 2026 - Introducing ATF Test Agent Authoring ATF tests takes time, and troubleshooting failures takes even more. The ATF Test Agent, launching with the Australia release in May 2026, changes that by handling all three pillars of the testing lifecycle, authoring, execution, and troubleshooting, directly within the agentic build workflow using a single natural language prompt. Join us on May 28 for a live demo of how the agent generates comprehensive test suites, runs them against your instance, and resolves failures autonomously so your team can ship faster without sacrificing quality. |
Fundamentals |
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June 2nd, 2026 - Scoped Applications vs. Update Sets - When to Use Each and How They Interact Should this change go in an Update Set or a Scoped Application? The answer shapes how your work moves through dev, test, and prod — and getting it wrong leads to missing artifacts, orphaned config, and post-deployment surprises that are hard to undo. |
Fundamentals |
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June 4th, 2026 - Maximize your value from Dynamic Guidance Fragmented help and platform complexity are stalling adoption across ServiceNow and it's costing your team time, productivity, and value. Join Paty Montesinos and Mudit Khandelwal as they introduce Dynamic Guidance: a voice-native capability built into ServiceNow that walks users through workflows step by step, without ever leaving the page. In this Platform Academy session, explore real use cases, see it in action, and learn how platform owners, process owners, and fulfillers can use Dynamic Guidance to reduce support tickets, accelerate onboarding, and maximize time-to-value on the platform. |
Fundamentals |
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June 9th, 2026 - What's New in Australia: Vault Console If you manage sensitive data across your ServiceNow environment, this session is for you. In the Australia release, Vault Console expanded its capabilities to include guided protection for custom applications, new NowAssist-powered features, and more — making it easier than ever to classify, protect, and audit sensitive data at scale. Walk away with the knowledge to confidently implement the right protections and give your auditors the clear, documented answers they expect. |
Security |
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June 11th, 2026 - What's New in Australia: Data Privacy The Australia release takes Data Privacy beyond discovery. Now you can prevent sensitive data from entering the ServiceNow AI Platform and automatically remove it when it's no longer needed for business operations. In this session, we'll cover three key new capabilities: Real-Time Alerting and Blocking, Attachment Quarantine, and Condition-Based Anonymization. We'll also touch on additional enhancements including new out-of-the-box discovery patterns and AI-based masking for Now Assist. |
Security |
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June 16th, 2026 - What's New in Australia: Platform Encryption Discover the latest Platform Encryption updates now available in Australia and how they help strengthen data protection across your instance. This session gives admins and platform owners a high-level overview of new encryption capabilities, improved visibility, and a more streamlined experience for managing secure access |
Security |
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June 18th, 2026 - What's New in Australia: Authentication Get a quick look at the latest authentication enhancements designed to keep pace with how users and systems interact today. This session highlights updates to user authentication, new auth factors for conversational AI agents, and expanded support for voice and API-based authentication. See how these capabilities help admins and platform owners strengthen access without adding friction. |
Security |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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