Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
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Platform Academy Sessions
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February 3rd, 2026 - How to Monitor and Manage Now Assist Usage in Subscription Management Curious about how to effectively monitor and manage Now Assist usage in Subscription Management? As a platform owner, you play a pivotal role in ensuring your organization maximizes the value of its AI investments—without unexpected surprises. In this session, you’ll learn how to use Subscription Management to track Now Assist consumption with accuracy, understand usage trends across your instances, and see which skills are driving engagement. We’ll walk through the Now Assist Usage dashboard and the new burn‑down model, equipping you to proactively manage entitlements, mitigate overage risks, and partner confidently with your business stakeholders. Join us to gain the visibility and control you need to operationalize AI across your enterprise. |
Fundamentals |
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February 5th, 2026 - Gate Keeper: Configuring ReleaseOps Approvals with Playbooks Learn how to configure ReleaseOps Pipeline Playbooks to add dynamic risk evaluation with dynamic approvals using Deployment Analyzer and Playbooks. |
Fundamentals |
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February 10th, 2026 - Crafting custom dashboards and reports for Now Assist Discover how to shape meaningful insights from your Now Assist data with simple, flexible reporting tools. This session highlights approachable ways to build dashboards and reports that give admins and platform owners better visibility and control. Learn how to unlock more value from Now Assist with reporting tailored to your organization’s needs. |
AI and Now Assist |
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February 12th, 2026 - Deep Dive: Knowledge Center Article Optimization In this session we will take a deeper look at the Article Optimization feature of Knowledge Center. This feature helps you maintain the health of the Knowledge base to ensure great outcomes for your customers and the best results from your AI initiatives. Our Knowledge Team will walk through the purpose of article optimization, the configuration, the scans, the capabilities with and without Now Assist and even how to setup an example custom scan. |
Knowledge Management |
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February 19th, 2026 - Unlocking Efficiency: Cross‑Workspace Interoperability in the Now Platform Learn how cross‑workspace interoperability empowers teams to build once and reuse everywhere. In this session, we’ll explore how shared pages eliminate duplication, reduce maintenance overhead, and deliver consistent, unified experiences across workspaces. Perfect for builders, admins, and product teams looking to modernize their workspace strategy.Learn how cross‑workspace interoperability empowers teams to build once and reuse everywhere. In this session, we’ll explore how shared pages eliminate duplication, reduce maintenance overhead, and deliver consistent, unified experiences across workspaces. Perfect for builders, admins, and product teams looking to modernize their workspace strategy. |
Next Experience |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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