Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Session Details |
Category |
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October 8th, 2026 - Knowledge Management: Fireside chat and Q/A with Field Business Process Consulting Come hear practical recommendations and lessons learned from the field, from customers just getting Knowledge Management off the ground to mature knowledge organizations looking to improve quality, governance, and AI readiness. We’ll connect real-world experiences to product direction, share what tends to work (and what tends to get messy), and take audience questions throughout the conversation.
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Knowledge Management |
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October 15th, 2026 - Agentic AI Workflows for Fulfillers Imagine opening a task that is already sorted. Agentic workflows triage the request, draft the resolution, and carry the case to close, so your fulfillers stop recommending and start resolving.
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AI |
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October 22nd, 2026 - Choosing the Right ServiceNow Encryption Approach for Security, Compliance, and Data Sovereignty As organizations move sensitive workflows and regulated data to cloud platforms like ServiceNow, encryption is essential to protecting information and meeting compliance obligations. This webinar compares Platform Encryption, Cloud Encryption, and Field Encryption, highlighting how each approach supports different security, operational, and data sovereignty requirements. Attendees will learn how these products work, where they differ, and how to determine which option best aligns with their organization’s risk profile, infrastructure maturity, and regulatory needs.
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Security |
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October 29th, 2026 - Configuring AI Control Tower See how to configure AI Control Tower using Lux and lay the groundwork for scalable AI management. Learn about key capabilities that can help simplify oversight as your AI footprint grows.
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AI |
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November 5th, 2026 - Agentic AI Workflows for Employees Your day should start with a plan, not a pile. See how agentic workflows build your work plan, breeze through surveys, and clear the busywork, so your people spend their energy where it counts.
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AI |
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November 12th, 2026 - Introducing Catalog Center When was the last time you did a full audit of your service catalog? Can you tell which items are stale, broken, or quietly driving the wrong outcomes? In this session, we'll introduce the new Catalog Center: every published catalog item scored on a schedule, ranked insights for what to fix first, and one-click fixes powered by ServiceNow Otto.
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Service Catalog |
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November 19th, 2026 - AI Admin Center Gets an Upgrade: Making AI Easier to Own The upgraded AI Admin Center brings AI upgrade planning, deeper readiness checks, and smarter conversational assistants for AI admins into one place. You can also track assist consumption, manage system properties through a new registry, and get more from AI Analytics. Join us for a walkthrough of what’s new and how it saves you time.
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AI |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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