Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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Session Details |
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July 21st, 2026 - Your AI Has Been Busy. Now Assist Center (NAC) Monitoring Can Prove It. AI success is about more than activity. It’s about outcomes. Explore how a centralized view of key metrics can help you better understand adoption, usage, and business impact.
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AI |
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July 23rd, 2026 - Knowledge Center Back to Basics A strong knowledge strategy starts with the basics. Discover the core setup and capabilities that can help drive adoption and value from day one.
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Knowledge Management |
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July 28th, 2026 - Canceled
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July 30th, 2026 - Gatekeeper to Guide: Onboarding your business process owners into Catalog Builder Your service catalog can't scale if every request for a new catalog item runs through IT. The more the business needs, the longer the backlog and the platform team becomes overwhelmed. In this session, we'll walk through a different model, starting with identifying and recruiting your first process owners, then delegating catalog authoring safely using Catalog Builder and Now Assist.
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Fundamentals |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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