Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
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Platform Academy Sessions
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June 4th, 2026 - Maximize your value from Dynamic Guidance Fragmented help and platform complexity are stalling adoption across ServiceNow and it's costing your team time, productivity, and value. Join Paty Montesinos and Mudit Khandelwal as they introduce Dynamic Guidance: a voice-native capability built into ServiceNow that walks users through workflows step by step, without ever leaving the page. In this Platform Academy session, explore real use cases, see it in action, and learn how platform owners, process owners, and fulfillers can use Dynamic Guidance to reduce support tickets, accelerate onboarding, and maximize time-to-value on the platform. |
Fundamentals |
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June 9th, 2026 - What's New in Australia: Vault Console If you manage sensitive data across your ServiceNow environment, this session is for you. In the Australia release, Vault Console expanded its capabilities to include guided protection for custom applications, new NowAssist-powered features, and more — making it easier than ever to classify, protect, and audit sensitive data at scale. Walk away with the knowledge to confidently implement the right protections and give your auditors the clear, documented answers they expect. |
Security |
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June 11th, 2026 - What's New in Australia: Data Privacy The Australia release takes Data Privacy beyond discovery. Now you can prevent sensitive data from entering the ServiceNow AI Platform and automatically remove it when it's no longer needed for business operations. In this session, we'll cover three key new capabilities: Real-Time Alerting and Blocking, Attachment Quarantine, and Condition-Based Anonymization. We'll also touch on additional enhancements including new out-of-the-box discovery patterns and AI-based masking for Now Assist. |
Security |
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June 16th, 2026 - What's New in Australia: Platform Encryption Discover the latest Platform Encryption updates now available in Australia and how they help strengthen data protection across your instance. This session gives admins and platform owners a high-level overview of new encryption capabilities, improved visibility, and a more streamlined experience for managing secure access |
Security |
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June 18th, 2026 - What's New in Australia: Authentication Get a quick look at the latest authentication enhancements designed to keep pace with how users and systems interact today. This session highlights updates to user authentication, new auth factors for conversational AI agents, and expanded support for voice and API-based authentication. See how these capabilities help admins and platform owners strengthen access without adding friction. |
Security |
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June 25th, 2026 - What's New in Australia: Knowledge Center TBA |
Knowledge Management |
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June 30th, 2026 - What's New in Australia: Security Center Discover what's new in ServiceNow Security Center with the Australia release. We'll walk through the latest consoles designed to give you greater visibility and control over your platform's security posture. Plus, explore Hardening Risk Acceptance : a new capability that changes how you manage and document security trade-offs. |
Security | |
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July 7th, 2026 - What's new for mobile in Australia The Australia release enhances the ServiceNow® Mobile Platform with intelligent, mobile-first innovations that help users stay productive anywhere, introducing an AI-powered voice assistant for hands-free interaction, seamless online-to-offline continuity that keeps work moving even without connectivity, and improved offline capabilities that preserve data, attachments, and actions until automatic sync on reconnection. Administrators benefit from a new mobile_admin role that delivers more precise and secure control over mobile configuration, while frontline teams can securely share devices with support for multiple users accessing a single account through personalized PINs, reducing friction in shift-based environments. Together with enhancements like configurable PIN timeouts, offline form reliability, and push notifications for logged-out users, these updates make the mobile experience more resilient, secure, and adaptable to modern work environments.
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Mobile |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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