Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving performance, user experience, and future readiness. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
Platform Academy Sessions
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January 10th, 2026 - Ask the Experts: Knowledge Management This is your chance to get expert answers to your Knowledge Management questions. Whether you're refining your process or just getting started, this session is for you. |
Knowledge Management |
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January 15th, 2026 - Ask the Experts: UI Builder Curious about UI Builder? Join us for an interactive session where experts answer your questions and share tips to help you build smarter—whether you’re just starting or leveling up! |
Next Experience |
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January 20th, 2026 - The Document Evolution: Bridging your Core Workflow Experience with Smart AI Capabilities Explore how documents are transforming with intelligent tools that enhance productivity. See how AI-driven capabilities can simplify workflows and unlock new possibilities. This is your chance to glimpse the future of smarter document experiences. |
Fundamentals |
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January 27th, 2026 - Go from Zero to Hero in Hours with ServiceNow's AI-Driven Onboarding Discover how AI-driven onboarding can transform your ServiceNow experience. Learn how to accelerate setup and unlock powerful capabilities in just hours. Take the first step toward becoming a platform hero.
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Fundamentals |
Click on the year below for all Platform Fundamental Academy sessions held that year.
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