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04-04-2022 09:28 PM
Using the admin role I used the banner setting symbol to switch to UI15, but now I cannot switch back to UI16. The banner is missing the Settings icon in UI15mode.
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04-04-2022 10:04 PM
Please try and see if you can find the settings icon (its colour may be blended in with the background making it hard to see) and then click the button "Switch to UI16":
Otherwise, you can try and use the following link:
https://<your instance>.service-now.com/navpage.do?sysparm_userpref_use.concourse=true
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04-04-2022 10:04 PM
Please try and see if you can find the settings icon (its colour may be blended in with the background making it hard to see) and then click the button "Switch to UI16":
Otherwise, you can try and use the following link:
https://<your instance>.service-now.com/navpage.do?sysparm_userpref_use.concourse=true
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07-06-2022 11:44 AM
Thank you.
It was hidden because it was white on white, and was not visible.