How to switch back from UI15 to UI16 (After I switched from UI16 to UI15)

[Greta Dimitrova]

Using the admin role I used the banner setting symbol to switch to UI15, but now I cannot switch back to UI16. The banner is missing the Settings icon in UI15mode.

[Nick Parsons · Accepted solution]

Please try and see if you can find the settings icon (its colour may be blended in with the background making it hard to see) and then click the button "Switch to UI16":

Otherwise, you can try and use the following link:

https://<your instance>.service-now.com/navpage.do?sysparm_userpref_use.concourse=true

[Greta Dimitrova]

Thank you.

It was hidden because it was white on white, and was not visible.