ServiceNow Administration Fundamentals - Create Catalog items.

[rakeshramadoss]

Hi,

I need help completing the Lab Instance 4.2. As part of Service Now Admin Fundamentals - Create Catalog items. 

I did create the Infinity HHD as per the process outlined in the lab. But it is not visible in the Hardware category. When I go to Service catalog -> Maintain item it is visible. But not in self-service -> Service Catalog-> Hardware.  Even in the catalog Builder, I can see the Infinity HHD item. 

 Appreciate any help. Thanks

[Erik Nelson · Accepted solution]

Do you happen to have an image of the setup of the item? It sounds like the Catalog/Category might not be defined.

[Erik Nelson · Accepted solution]

Do you happen to have an image of the setup of the item? It sounds like the Catalog/Category might not be defined.

[Nivedita Patil · Accepted solution]

Hi @rakeshramadoss ,

1. Open your catalog item

2. mention catalog as service catalog and category as hardware

3.  save the changes.

Mark my answer  as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[rakeshramadoss]

Thanks, Erik, Yes, you are right category was not defined In the catalog builder

- Location- Service Catalog- Categories - I have selected Hardware now.  Infinity HHD is visible in the Hardware category. 

Appreciate your help. Thank you so much.