Single Inbound Email Action for multiple tables?

[Community Alums]

We have a requirement to send a generic response to inbound emails that do not have inbound email handling in place, which includes several tables.  When creating an Inbound Email Action, I can only select one table, but what if you wanted to set one Inbound Email Action for multiple tables.  How would one go about this?

[Elijah Aromola]

Do you have criteria that changes what table it goes to?

[Community Alums]

Sorry for the late response Elijah.  I am not sure I know how to set up a criteria that changes the target table.  

[Ashutosh Munot1 · Accepted solution]

HI,

Now this is debatable. You can't have a email inbound action on multiple table's. What you have figure out is whether you can use a parent table for example task table. So it can create inc,chg,req,prb,etc for you. Similarly it applies for CMDB.

So you need strong and good use case to implement this.

Thanks,
Ashutosh

[Community Alums]

Thank you for the response.  Sorry for the late follow-up.  I don't think we really have a strong case for this, just trying to save some time and keep things clean.