Create new case type
I Have an Requirement, i need to create a New Case type named "Servicecase". How to do that....? And i need that case type to be used in Agent workspace. I need screen shot to create case type
Forum Posts
Resolved! Define tab sequence for filling up a form
Is there a way to define the tab sequence when navigating a form. ? Got 2 columns and users would like to use the tab to move left to right in each row. Current behavior seen is that tabbing moves top to bottom in the same column
How to add Tag as a searchable field?
Hello, is there a way to customize this field? I want to make tags [sys_tag] a searchable field.I tried adding the tags as a column but still did not be able to make it show. Thanks in advance.
Resolved! How to change now/nav/ui/home to navpage.do
I dont know why my instance like this, I change link to navpage.do but It didn't change
Resolved! Flow designer - Wait for task to be updated
I am using flow designer and trying to use a wait condition based on the previous task being updated (using the sys_updated_on field) but cannot seem to get it to work. The wait condition never progresses, even when the task has been updated. I've tr...
Visits to the Service Portal per month
Dear Community,I am having trouble to create a simple view of monthly visits to the Self Service Portal for a period of 12 months so I can see the usage of it. Additionally the same with "most visted pages per month" and "More visited Catalog Items" ...
Resolved! How to add Multi Select Variable in Workflow If condition
Hello Experts, I need help with below two scripts in servicenow 1. I have a multi select variable on catalog item form which shows below two values So whenever the "Admin Access" i.e. var_mafv_admin_access_win value is Yes it should trigger approval...
Tabbed List Widget with working filters
Does any one have Tabbed List widget which is pointing to same table in different tabs and working fine?
I am not able to relate problem when i am creating Standard change from problem hamburger menu
Hi, I am using new related list to relate change to problem and problem to change with M2M relationship. I have created M2M record :- Change form problem related list:- https://dev107487.service-now.com/u_m2m_problems_change_requests_list.do?sysp...
Resolved! Client Script not working on Portal
I have a Client Script that works on Desktop but not the Portal. I have tried it by setting UI Type to All and to Mobile / Service Portal. I have also setup 2 Catalog Data Definitions that does the same thing as the Script but again it works on Desk...
Resolved! fetch the list of users who are under my manager
This is a code written in one the script include which I am using in one of the variable in advance reference qualifier. I am not getting the expected result. I am getting "no matches found in the drop down". Please help me to modify the code if I a...
Resolved! Need help on Building CSS on Service Portal
Hi, I am new to Service Portal one of my Customer gave me a CSS file which contains more 2000 lines code and asking me to apply on the portal. I never worked on Portal and i am not sure how & Where to apply the given code. Sample snapshot is pas...
Resolved! CMDB Query Builder - how to use query result in a shared report
Hi, I got the request from a user to create a complex report using relationship between CI in the CMDB. I decided to use the CMDB Query Builder and was able to generate the expected result. then i followed the following doc page to create a report ou...
How to find the In-progress content in NowLearning Portal ?
Hello All, I have registered in the service now learning portal for completing the CSA. In the new learning portal, After completing all of the mandatory on Demand courses and it is showing the time "19 minutes left " in the dashboard and noted, the ...
Resolved! How to stop notification going to the event creator
I have a notification that triggers when a user leave a comment on hr case and would the caller and watchlist know. However if the event creator is the caller or one of the watch list he/she should not receive the notification. The ''send to event cr...
