Hi everyone! I have a use case in which I need to make it possible for users to have different email addresses in the system so that, for example, they can reply to a notification about an Incident from any of their email accounts. Browsing Community...
I've got a weird issue. A final step in a flow I am building is to check for records in sys_user where the "On Leave" flag is false, but some other fields are not empty. My first attempt was this. Works great for the Leave effective date and Leave ...
We are looking for anyone with a MID Server to give some base configuration sizing for Windows Server - everything is so open ended with sizing in documentation we would like to hear what others have done. Business size is Medium/Small in most compa...
Hi Community! I initialize a catalogue item variable using javascript:gs.getUser().getEmail() to get current user's email. But if the user updates the email address, I don't get the new one. It seems I can reproduce this using a background script: gs...
Hi, I have created an OAuth profile to authenticate external system from ServiceNow and the grant type is "Resource Owner Password Credentials". When I click on Get OAuth Token I am seeing the error: "Unsupported OAuth grant type 'Resource Owner Pa...
We have a process that we are looking into moving into ServiceNow. We think that it would involve the CMDB and Task tables. I have not been able to find a straight answer online about extending those tables. Does extending cmdb_ci count against licen...
Hello All, I want to provide access for Scheduled jobs to the users to create recurrence cases, incidents e.g. daily weekly monthly incidents using standard templates. At present scheduled job module has "Admin" access but I dont want to give admin r...
Percentage of health Dashboard for our instance is poor because of heavily customization . we would like to increase percentage of health Dashboard . what would be an options apart from customization which will help for increase percentage of health...
I am trying to validate a variable is read-only or not on the RITM in UI16 using ATF. From the "Field State Validation" or "Field State Validation (SP) " steps, unable to set the Variable in "Read-only" condition. If anyone knows how to select the v...
Hello, Is there a way to retain existing values of the field when using a transform map? My requirement is for example I have this record on group table: group name = cab approval type = itil Then I'm using transform map to update this record. The da...
How single assessment/survey can be taken by multiple users?
Hi, Im looking for information about the limit of APIs that can be consumed by second in order not to affect the performance of the instance. My customer is looking to have 10 integrations for CSM, a mix of inbound/outbound/bidirectional such as What...
We have integration Hub and were looking for an idea of costs for various Spokes
Understand that apps are certified for a given release, but can I be sure that I can use a solution with ServiceNow running on an instance on the GCC?
I have a very simple data source that is populated via JDBC from one of my SQL Server databases. The data are two elements, employee number and cost center. I've built a transform map to load the updates into sys_user. Here's what that map looks l...
