Seeking a mentor

[DishiG]

I am a professional BA with 13 years of IT experience but I am very new to ServiceNow. I am seeking for a mentor who can guide me how to start my journey with ServiceNow. I am lost in the knowledge sea and done have a clear roadmap.

[Runjay Patel · Accepted solution]

Hi @DishiG ,

you should start with learning fundamental of ServiceNow. In this course you will come to know how, what and where configuration need to be done. After completing this course you will know ServiceNow and can start with basic development. Post this you can explore ITSM module as it is very easy to understand and in course they will talk more about this module for scenarios discussion.

you can opt from now learning but it will be paid, you will get discount or wave of if your organisation is partner of ServiceNow.

you can also look my course where I have talked about realtime scenarios in it.

https://youtube.com/playlist?list=PLVuhoY6Ddi5jZVQn0YKq9a1_toIluZlZa&si=95YEYyj0ja4EAFjE

Accept and like the solution if it helped you.

[Harish Bainsla · Accepted solution]

Hi @DishiG check below link

https://www.servicenow.com/community/bangalore-snug/new-journey/m-p/3020928

and for video you can refer below channel

https://www.youtube.com/@LearnNGrowTogetherwithAtulG/playlists

[Sandeep Rajput]

@DishiG As suggested by others, I recommend you to complete the ServiceNow fundamentals course first. Get a hold of what different persona offers and see which persona matches with your career goals. Since you already have significant experience as a BA, I recommend pursuing the same path in ServiceNow too. 

Also, ServiceNow as a platform looks intimidating at first as there a so many things to learn and features which the platform offers via different product lines (ITSM, CSM, HRSD etc) are endless. However, don't get overwhelmed by this and focus on the basics first, register on developer.servicenow.com and request for a PDI instance, make it your playground for practice various ServiceNow features and with time you will start liking this platform.

Hope this helps.