ServiceNow Reporting – Native vs External

ServiceNow provides strong native reporting and dashboarding capabilities with standard reports and performance analytics applications. But at the same time, organizations also rely on external BI too...

Platform Analytics Academy - November 12th, 2025 - AI Data Explorer

We hosted an exciting deep dive into AI Data Explorer on November 12th, 2025, at noon Eastern. This session explored the latest AI-powered document experience—an innovative tool that helped users coll...

Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich - PA/UXA

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was design...

Platform Analytics Academy - August 20th, 2025 - What's New in Zurich - Analytics Management

We hosted an informative session on Wednesday, August 20, 2025, where we introduced the new Dashboards and Indicators Libraries—consolidating both commonly used and advanced elements for users with ad...

Platform Analytics Academy - August 6th, 2025 - Platform Analytics Migration Center

On August 6, 2025, we hosted a Platform Analytics Academy session focused on the Platform Analytics Migration Center. The session highlighted the latest enhancements to the Migration Center, featuring...

Platform Analytics Academy - July 23rd, 2025 - CIO Dashboard

We held an in-depth discussion and live demonstration of the CIO Dashboard on Wednesday, July 23, 2025, at noon Eastern Time. The session showcased how the dashboard delivered real-time insights into ...

Platform Analytics Academy - June 25th, 2025 - Now Assist Value Realization

We hosted our Platform Analytics Academy on June 25, 2025, where we explored how to maximize the value of Now Assist through actionable insights and performance measurement. We shared real-world use c...

Platform Analytics Academy - June 11th, 2025 - Ask the Experts

We were thrilled to host our highly anticipated "Ask the Experts" Platform Analytics Academy session on June 11th, 2025, at noon Eastern. This exclusive session offered an opportunity to engage direct...

Platform Analytics Academy - May 28th, 2025 - Platform Analytics "Roadmap"

We hosted an exciting Academy session where we unveiled the future of Platform Analytics. This roadmap session spotlighted the strategic direction of the platform, with a deep dive into the upcoming Z...

(Unofficial) Live Coding Happy Hour - The clock’s ticking for Classic Reporting

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field (Unofficial) Live Coding Happy Hour episode #5! The show is brought to you by ServiceNow MVPs, where we unwind from the l...

Reporting on data that "does not exist" - Formula indicators to the rescue

Lets say you're able to predict that for each incident your Database team receive, they will likely have to complete 2 additional tasks to solve it (yes, made up example but stick with me here  ) . Y...

Platform Analytics Academy - April 30th, 2025 - Data Snapshots in Platform Analytics

We were excited to invite you to our Platform Analytics Academy session on April 30th, 2025, titled "Data Snapshots in Platform Analytics". This session delved into innovative ways to analyze your KPI...

Performance analytics visualisations List for reference

I was using Performance Analytics (Now Platform Analytics) However I was unclear how each graph would be visualised, and what data it required and modifying them and re-saving etc proved time consumin...

Moving from Classic/Core UI reporting to Platform Analytics - suggested migration path

Updated October 16, 2025 NOTE: Important Update on Legacy Reporting and Analytics with Australia Release This is a reference guide to use in planning your migration from Core UI (or Classic) reporting...