Adam Stout
ServiceNow Employee
ServiceNow Employee

During the Performance Analytics and Reporting Office Hours on April 22nd, we looked at how to leverage Dynamic Filter Options to improve our users' experience.  Here are a few of what they enable us to do:find_real_file.png

 

Dynamic filter options enhance filtering by allowing users to run existing script includes or JavaScript against a reference field within condition builders and dynamic reference qualifiers.

When defining a dynamic filter, you can:

  • use an existing is (dynamic) dynamic filter option (condition builder only)
  • use an existing dynamic filter option (OOB or custom)
  • create a new dynamic filter option and script include/JavaScript

 

Here is the recording of the presentation:

Useful links mentioned in the discussion and Q&A:

 

The presentation is attached for your reference.  See you at a future Performance Analytics and Reporting Office Hours session. We run the sessions every other Wednesday at 9 am Pacific, Noon Eastern, 6 pm Central European time starting back up on June 3rd after a short hiatus for Knowledge20.

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